Abbe Meehan is the President of TEC Resource Center, a unique facility in Farmingdale, Long Island, providing employee and management development solutions that help organizations become better aligned, boost sales, and increase customer and employee satisfaction. With over 20 years of business management and human resources experience, Abbe specializes in helping people and organizations reach their full potential.
When I teach Customer Service classes, I always talk about the 4 A’s and one of the A’s is apologize. People often get defensive when I say apologize because they feel they shouldn’t have to... Read more
We all have those hard working employees, who are so dedicated, nose to the grindstone all day, but no matter how hard they try, they still aren’t living up to what you really need. It’s har... Read more
While I was at the MD Expo last week I had the chance to speak to so many interesting people. After my presentation on dealing with confrontational customers someone came up to me and said t... Read more
Ever wonder why some people are getting promoted and you’re standing still? You do your job. You come in every day, do what you’re supposed to do, your boss even tells you, you are doing a g... Read more
How can you expect people to trust you when you’re not trustworthy? I know we think we are trustworthy, and we try to be trustworthy, but are we really? trust·wor·thy adjective: trustworthy... Read more
It’s a real pain when you are late with an assignment because you are waiting for someone else to give you something you need to complete your project or task. You asked them for it, maybe s... Read more
Every time I talk to a manager and they tell me they are not meeting with their employees one on one, I feel they are missing a very important opportunity and cheating their staff. People te... Read more
Did you ever feel like the person you hired was not the same person you interviewed? Are you afraid to pull the trigger on a candidate because you have become so skeptical? Let’s face it, w... Read more
One of the most frustrating and disappointing thing that happens to us in the workplace is not being able to communicate what we are feeling. It’s often hard to figure out the right way to... Read more
Let’s first talk about what commonly goes wrong in a meeting. Think about ineffective meetings you have attended……What went wrong? They take too long and don’t accomplish anything. The fac... Read more
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