Last month i wrote a very convincing argument for my belief that email is not a method of communication. So email is possibly the worst means for communication. Then what is the best method? Yep, it’s face-to-face. Face-to-face allows us to not only hear the words and voice inflections, which...

Last month I wrote about communications. I specifically stated, “I have come to the conclusion that email is not a form of communication at all.” This month I will explain further why I feel this way. When attempting to communicate an idea to another individual, we must put into place...

I have recently thought a great deal about communication and why it appears to be such a difficult task to perform well. When I conduct my Successful Customer Relations presentation, I always begin with a discussion on communication. I talk about how we use a filtration system to encode an...

I recently ran across a very interesting topic. It seems that we have been totally wrong regarding how individuals – that means you – make decisions. Aristotle, the old Greek guy, thought that decision-making was driven by logic and reason. He also felt that it was a human failing to...

There is no such thing as giving 110 percent. There, I said it, and I believe it. Let me explain what is meant when someone says that he is giving 110 percent. You see, most people operate and hover at around 60 percent-70 percent of effort. So when this very...

The October MD Expo in Orlando was a great success. The MD Publishing staff continues to provide the best industry conference each year. I am amazed how they make each one better than the last. A great venue, educational seminars, industry vendor exhibits, networking opportunities and a fun environment make...

Today, I will be discussing effective decision-making. First let’s define a decision as: a choice made (a conscious act) between alternative courses of action (requiring action) in a situation of uncertainty (in spite of uncertainty). This means that a decision is a choice and that some action must be taken...

This month I will write on responsibility, authority and accountability. As I always do, I have some strong opinions about each. First, let’s try talk about responsibility. Responsibility refers to duty, mission, obligation and accomplishment of goals. The responsibility to ensure that a task is completed and the job gets...

Among the many skills that service and management professionals must have are effective presentation skills. I’m not talking just about how to use PowerPoint. I’m talking about the ability to effectively transfer information to another individual or a group of individuals so that understanding is assured. Without this effective communication,...

I was asked to write about the evolution of the profession by the editor of an industry publication. It seems the editor feels that after so many years in the industry, I would have some special insight. I, of course, do. In the beginning, medical equipment was maintained by the...