I recently ran across a very interesting topic. It seems that we have been totally wrong regarding how individuals – that means you – make decisions. Aristotle, the old Greek guy, thought that decision-making was driven by logic and reason. He also felt that it was a human failing to...

There is no such thing as giving 110 percent. There, I said it, and I believe it. Let me explain what is meant when someone says that he is giving 110 percent. You see, most people operate and hover at around 60 percent-70 percent of effort. So when this very...

The October MD Expo in Orlando was a great success. The MD Publishing staff continues to provide the best industry conference each year. I am amazed how they make each one better than the last. A great venue, educational seminars, industry vendor exhibits, networking opportunities and a fun environment make...

Today, I will be discussing effective decision-making. First let’s define a decision as: a choice made (a conscious act) between alternative courses of action (requiring action) in a situation of uncertainty (in spite of uncertainty). This means that a decision is a choice and that some action must be taken...

This month I will write on responsibility, authority and accountability. As I always do, I have some strong opinions about each. First, let’s try talk about responsibility. Responsibility refers to duty, mission, obligation and accomplishment of goals. The responsibility to ensure that a task is completed and the job gets...

Among the many skills that service and management professionals must have are effective presentation skills. I’m not talking just about how to use PowerPoint. I’m talking about the ability to effectively transfer information to another individual or a group of individuals so that understanding is assured. Without this effective communication,...

I was asked to write about the evolution of the profession by the editor of an industry publication. It seems the editor feels that after so many years in the industry, I would have some special insight. I, of course, do. In the beginning, medical equipment was maintained by the...

Most organizations attempt to predict the future. They analyze the market, their competition, their employees, their past performance, their assets, their liabilities, their threats and opportunities, their lions, tigers and bears, oh my! All this establishes their present situation. This is all great information to have and it should be...

This decision did not come easily since I have been a passionate member of this great industry for a few days over thirty years. As I reflected on all that I have witnessed (while in drug induced transcendence) the Frank Sinatra song started playing in my head. “And now, the...

A recent conversation with a parts supplier brought up the topic of why people buy from the people they buy from. After giving the topic a great deal of thought for a couple of minutes, I realized that I have an opinion about that. I amaze myself often with the...