Quality is the hallmark of J2S Medical’s success. The executive management team had a vision to create a brand focused on supporting the medical community in an efficient, reliable and cost-effective manner. Success came quick and fast growth demanded the need for the larger space the company occupies today.
Joe Stem, Jamie Charles and Sarah Stem represent senior leadership and bring their unique and individual strengths together to shape the vibrant culture J2S is proud to represent.
“Our motto of ‘one customer at a time’ has paved a growth pattern that is laser focused on customer service. Each facility knows the face of their account executive and telling the J2S story is number one when developing a new account,” J2S Director of Sales and Marketing Sarah Stem explains. “All customers – from the largest hospital to the smallest rural facility – receive individual consultative attention with extending the facility’s budget the primary goal. Leadership is dedicated to incorporating customer feedback which supports the evolution of the J2S portfolio.”
This is a banner year for J2S as April marks the company’s fifth anniversary! One key to the company’s growth and success is its ability to always remember each individual customer’s unique needs when crafting a solution.
“J2S Medical is biomed owned and operated. This leadership advantage, in addition to OEM certifications and a large product catalogue, deliver a one-stop shop to the customer,” Stem says. “All products and services are provided with an OEM-matched warranty. The company carries the highest level of liability insurance and its pricing is the most aggressive on the market.”
“Meeting health care facilities’ needs on all levels delivers a peace of mind that results in retention and complimentary referral business,” she adds. “Being a customer-centric vendor that works hard to demonstrate savings while delivering quality products is also an advantage to choosing J2S Medical.”
J2S offers a vast array of services, including delivery and pick-up, quick turn around, onsite repair and PM services, equipment competency training, an instructional video series, OEM alternative parts, capital and rental as well as in-person, consultative cost analysis. It is no surprise, then, that the company is growing.
The company, located in Milford, Ohio, has a built-in advantage when it comes to growth spurts.
“The great thing about the facility we inhabit is the contracted ability to expand as growth dictates. Last year, the building was expanded by 3,000 square feet and will most likely grow again in 2017,” Stem says.
The fast expansion J2S has experienced keeps employees on alert.
“Challenges are seen in the growing pains of a small business,” Stem says when asked about the challenges the company has faced. “Strategic planning to address these challenges included adding staff, expanding our warehouse, training, product expansion and ISO certification – which is set to be completed by summer 2017.”
The company’s core competency is infusion equipment, however its portfolio has expanded to include a number of modalities. A unique service that J2S offers is that all products and services are sold with a warranty for on average 50 percent less that what the OEM offers, according to Stem. The warranty includes service, parts, capital and rental. One provision of its OEM alternative plastic parts and depot repair service is that customers get the best price with a quick turn-around.
“J2S consults customers to leverage down low-acuity repairs which demonstrates a partnership that is focused on keeping high-failure equipment patient ready. From endoscopy to IV pumps, J2S is saving hospitals time and money,” Stem explains.
“Most exciting is that we are able to support customers with current technology as well as being competent on technology that is no longer supported by the OEM,” Stem adds. “Both populations can find a cost-effective solution to their service and capital needs at J2S Medical. 2017 brings a fresh focus with new partnerships going into place that are going to further expand the product portfolio.”
Stem says the company is excited about the future for several reasons.
“ISO certification is an exciting accomplishment set to be completed this year. J2S manufactures plastic replacement parts and currently has several projects underway to expand what is currently being offered. Beyond parts and service the provision of capital and rental is a growing dynamic that is stretching hospital dollars, at times allowing for a two-to-one expense versus the manufacturer,” Stem says. “Also on the horizon is an expanded work force. J2S is committed to job creation. Supporting student learning and retaining that spirited talent has been a program that we have successfully enjoyed and now expanded.”
The company’s success is a result of amazing teamwork along with outstanding leadership.
“The senior leadership team would not be where they are today without two outstanding professionals who have stood by our side since day one – Garry Willoughby in our service department and Lupe Lopez in sales,” Stem says. “Garry is a dynamic team player whose attention to detail is what our team loves to talk about with customers in the field. Lupe is the most enthusiastic and positive person employed at J2S Medical. Her energy fills a room and when she visits with her customers it is the highlight of her day. Delivering high-quality, friendly cost-saving plans is her specialty and few people in the industry could forget the smile that will accompany her presentation. These two outstanding members of the J2S team create inspiration for junior associates and are what keep the brand growing.”
Thank you to all customers, partners, and staff for the support which has put J2S on the map. Exciting will be our next banner year in 2022.
For more information about J2S, visit j2smedical.com.
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