RepairMED (Image Quest Inc. dba RepairMED) is a leader in component-level depot repair capabilities that provides biomedical services to health care facilities, medical equipment resellers, and independent service organizations of various sizes. The company has brought together innovative and proprietary technical expertise from the high-tech industries of electronic manufacturing, aeronautics, biomedical engineering and military applications to take the repair of medical equipment to the next level in quality, turn-around, service and cost-reduction.
RepairMED’s services include the most comprehensive and cost-effective flat rate pricing in the industry with a no-hassle warranty on all repairs. RepairMED also offers committed one-stop and cost-plus contracted flat rate pricing to customers who wish to create the most efficient and cost-effective service model for all their biomedical depot repairs.
TechNation interviewed RepairMED CEO Diane Geddes to find out more about the company.
Q: Can you tell us about your company’s history and how you achieved success?
Geddes: Having worked many years with a host of companies in the HTM industry, I have experienced first-hand the effect of corporate acquisitions and divestitures on not only the employees that made those companies successful, but also the health care institutions they serve. In 2013, having experienced another turn of events from a corporate direction, I knew it was time to take a step back and consider alternatives. For several years, I had been keenly aware and interested in bringing true depot repair options for biomedical devices to the third-party market. At the same time I was considering alternatives for a career path in HTM, a group of highly skilled component level engineers I knew were also looking to provide depot repairs to this market. They needed a partner to facilitate making that happen. Fortunately, the timing was right. We knew we had unique, expert skill sets, experience, and the devotion to bring a good product to the industry.
Q: What are some advantages that your company has over the competition?
Geddes: RepairMED is a small but very capable company focused on cost-effective true depot repair for biomedical devices. We have strong research and development capabilities. We have engineers with long-term component level engineering backgrounds. We are able to keep our operational cost to a minimum, thereby allowing us to position our offerings aggressively in the marketplace.
Q: What are some challenges that your company faced last year?
Geddes: With any small company, growth always brings challenges in supporting the opportunity, without over extending or over forecasting. I believe staying grounded and credible is key in managing and leading an exciting young company. Listening to customers, staying connected to the HTM industry, and being involved on a daily level has really helped us grow, and continues to help us learn where we can be of value as a company and partner in this industry.
Q: Can you share your company’s core competencies and unique selling points?
Geddes: RepairMED’s operation is modeled through the ISO 9001 Quality Management System. Our technicians are factory trained and hold various technical and electro mechanical degrees. With a combined 30-plus years of experience, our technicians are capable of troubleshooting complex issues down to the board level. Also, we have established good relationships with various suppliers of components and parts not available from the OEM.
Q: What product or service that your company offers are you most excited about right now?
Geddes: RepairMED is in the process of obtaining an ISO certification. As an ISO certified company, we will be able to cater to the repair needs of various medical institutions in the country ensuring the integrity of the products and services provided.
Q: What is on the horizon for your company?
Geddes: RepairMED is constantly looking for new opportunities that will allow us to expand our service offerings, and support the HTM industry across a broader spectrum. We look forward to launching new service offerings as we go into the next quarter of this year.
Q: Has RepairMED ever “saved the day” for a customer?
Geddes: We have numerous stories that we could share, but primarily the message to customers is that RepairMED is very consultative. If there is a challenge or a struggle to find the right solution for a piece of equipment that involves electronics, chances are we can provide a very strong alternative option.
Q: Can you tell me about your employees?
Geddes: RepairMED’s staff consist of highly skilled and experienced engineers, as well as a wonderful customer support staff. Our employees are dedicated, goal-oriented people who are excited to be part of the HTM industry.
Q: What is most important to you about the way you do business?
Geddes: Integrity, plain and simple. I want customers to know, without a doubt, that RepairMED is a company founded on integrity. It’s crucial for customers to see for themselves that we are highly competent and experience our dedication to integrity.
Q: Is there anything else you want readers to know about RepairMED?
Geddes: I would encourage the biomed community to reach out to us and get to know us. RepairMED is committed and passionate about supporting the needs of the HTM industry, and the health care community we serve!
For more information, visit www.repairmed.net or call 855-813-8100.
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