“From a competitive standpoint, I would have to say Select Biomedical has been a disrupter in the marketplace,” CEO and President Tom Fischer said. “We have been fortunate to pick up on early trends and be a leader in providing custom-developed, end-to-end solutions to our customers as opposed to the traditional break/fix model. We are continually flattered by how our competition copies our innovations – from advanced exchange programs to customer-focused online tools. Being out front in our competitive landscape is something Select will continue to invest in.”
The uptime of medical equipment is critical to health care facilities. The experts at Select know that doctors, nurses and other clinicians rely on HTM to make sure every piece of equipment and every medical device is running perfectly. HTM departments can depend on Select when something goes wrong or when they need an extra hand.
The company’s expert technical team saves departments money in the maintenance of key acute care units in health care facilities, including pumps, patient monitors and other important equipment.
Customer look to Select to be a long-term partner – regardless if they need parts, a fast repair, or refurbished pumps to complete a hospital expansion. Select works with each customer to develop the right plan to make sure HTM professionals and their managers and directors are able to accomplish their important mission. Select also serves as an important partner for third-party companies supporting these critical medical team members. By remaining neutral in the marketplace when it comes to OEM preference, Select is able to maximize their strong relationships with OEMs and all the different product lines to benefit customer outcomes.
Select has 17 years of experience and an expertly trained staff with over 150 years of combined technical and production experience. They use only OEM parts in their service and hardware processes and are easy to work with via a simple web-based barcode ordering process.
Also, Select never charges the customer if for some reason they are unable to fix an asset and there is never a charge if no trouble is found. Select also offers free evaluations.
“Our primary core competency is our focus on customer results. Sure, we repair our customers’ equipment, but we develop end-to-end solutions to repairs customers’ equipment that maximizes the return on that investment – both in total time to repair and in quality of workmanship,” he adds. “We also sell refurbished equipment. But in today’s Internet of Things environment, understanding machine-to-machine connectivity is making sure the equipment we provide is ready and able to work with our customers’ complicated networks.”
Select places a high value on time, especially their customers’ time.
“We believe there is a tremendous opportunity to educate our customers on the value proposition of ‘What is your time worth?’ Often, labor is not factored into the standard parts or repair solution,” Fischer said. “Our philosophy is simple: Don’t touch it – just ship it!”
“As a full service company, we are committed to having inventory on hand, refurbished and ready to ship,” Fischer said. “Our total time to repair is industry leading and we offer industry-leading solutions such as advanced exchanges, same-day shipment, custom configuration and unique technical services including a top-notch research and development team.”
Customers know they can depend on Select and its experienced staff.
“Over the past six months we’ve added to our team,” Fischer said. “We have also added a key member to our management team in Sales/Marketing Manager Patrick Dunn. He comes to us with a wealth of experience and knowledge. We are poised for growth!”
“We are lucky to have the best tech staff in the business,” Dunn said. “Our technical group is our best sales tool – getting on the phone and working one-on-one with our HTM customers helping to solve their questions, working to solve their M2M connectivity issues, or go that extra mile to ship a demo so as to ensure product safety and reliability.”
Select truly values customer service and is always looking to help. There have been many instances when the company has “saved the day.”
“The one that stands out is fulfilling a last-minute need for a customer that required 200 devices to arrive on site within 5 days,” Fischer said. “Clearly someone over committed and under delivered. We saved the day by having the equipment in stock with cross-trained staff and a can do attitude. The equipment was configured to exact specifications, refurbished, warrantied for a year and received on time – everything worked!”
“Secondly, we have been awarded many preferred multi-vendor partnerships over the years with large organizations that rely on us to provide a quality service, on time – every time!”
In summary, Select Biomedical is an innovative source for solutions.
“Our mission statement is relatively simple: Innovation focused on Customer Outcomes,” Fischer said. “We know the future holds complex challenges for our customers. For over 17 years, Select Biomedical has been innovating solutions to help our customers meet these challenges with end-to-end solutions that dramatically improve customers stated outcomes.”
For more information about Select Biomedical, visit www.selectpos.com.
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