In the past, an equipment owner’s natural inclination was to immediately buy an extended warranty or service agreement from the manufacturer after the initial warranty period ran out. Peace of mind frequently came with a hefty price tag. It is quite a different story today, as the customer often has a number of different options to choose from for the service and support of their post-warranty healthcare equipment.
Your organization’s service requirements will help to determine the best option for you and your budget. Research the alternatives to manufacturer service contracts and extended warranties, then consider conducting an interview. A quick internet search will often provide a plethora of service organizations that can support your equipment. It’s your job to determine which organization will provide the best quality service at the right price.
During the interview, you don’t need to ask anything out of the ordinary; but you do need to get down to the nitty gritty. Asking the right questions ahead of time will eliminate any avoidable equipment downtime.
Use the following checklist during the service provider interview process:
Tell me about your organization?
What’s your greatest strength and weakness?
How would your friends or co-workers describe you?
If the interview is going well, throw in one of those oddball interview questions big tech companies are know for just for fun, e.g. Google may ask, how many cows are in Canada or Apple might want to know, if you were a pizza delivery person, how would you benefit from scissors? Maybe the service provider will have a great answer and seal the deal for a smooth working relationship.
The point of the interview is to learn more about the equipment service provider’s services and how they would fit with your organization. Take your time and ask practical questions to get down to the nitty gritty! Unfortunately, not everyone has the time or resources to thoroughly vet out every service provider for every piece of equipment that they own. But fortunately, there are Equipment Maintenance Management Program Providers that can assist your organization in finding the right service option for your equipment that fits within your budget.
Have a comment or question, please contact Shelley Schuster firstname.lastname@example.org or visit our website at www.theremigroup.com.
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