Q: Anybody else having issues with the Dash 3000s and malfunctioning sound? We have had dozens of these with the exact same issue, and the only resolve seems to be replacing the main board.
A: Just today I had this problem where the monitor was alarming VTachs, Asystole, etc. but there was no audible sounds. The monitor was running 7.2 software so I upgraded to 7.3 and it fixed the problem. I suggest getting your hands on a copy of the 7.3 software so you can start upgrading the monitors since 7.2 has been causing issues. The software upgrade will also fix problems with the monitor rebooting itself. You will need to buy through a GE sales rep, customer service cannot sell it.
RESPONSE: When changing alarm volume the speaker makes a small pop noise instead of beeps. When powered off it beeps as it should. It also beeps when turned on. No error messages at all. The screen is normal. I changed speaker and power supply and had the same problem. I talked to tech support at GE and they said to replace main board that the sound generator is bad. However, the main board cost around $1,000.
Q: I am in need of information about a fault that occurred with the Drager Evita 4. When it is turned on, it will trigger the ventilation and will not accept any programming.
A: If the E4 starts immediately with ventilation, this is a warm start, like if the vent lost power, and then had power restored. Logic for this function is on the CO2 carrier, so try there. Not sure what you mean by “not accept any programming.” If that means you can’t change settings, make sure the screen is connected to the main body.
Q: What is the best SWAG (or freebie) you have ever received at a trade show or conference?
A: At the AAMI conference in San Antonio a few years ago, I won a UPS … but it was a long carry back to my hotel across the street!
A: Not from a trade show or conference, but a local vendor always brings me homemade cookies around Christmas.
A: Homemade chocolate candy is personal, good and heartfelt.
A: Leathermen tool.
A: Flash drive or portable bank charger for cellphones are always nice trade show giveaways.
A: Won an X-ray tube at RSNA … pretty big paper weight!
A: An illegal Cuban Cigar, can’t reveal my sources! Also, I’m old school so years back (before the sales crackdown on gifts), I used to rack up tabs in the thousands at dinner from the GE folks trying to sell us scanners and MRIs. They used to fly me and my wife to RSNA every year with all expenses paid – drinks, lunch, dinner, entertainment all included. Man, those were the days. The last training I went to in March the instructor said they couldn’t even give us a coffee mug.
A: I am being told by some customers that our sales reps can no longer bring in doughnuts. I was doing some onsite training and the salesperson accompanying me offered to take us all to lunch and we were told that they could not even accept a pen anymore. I have been wondering how common that level of crackdown is.
A: Sounds like the Federal Government.
THE SHOP TALK article is compiled from TechNation’s ListServ and MedWrench.com. Go to www.1TechNation.com/Listserv or www.MedWrench.com/?community.threads to find out how you can join and be part of the discussion.
© 2018, TechNation Magazine. Site designed by MD Publishing, Inc.