Author: Abbe Meehan

Abbe Meehan is the President of TEC Resource Center, a unique facility in Farmingdale, Long Island, providing employee and management development solutions that help organizations become better aligned, boost sales, and increase customer and employee satisfaction. With over 20 years of business management and human resources experience, Abbe specializes in helping people and organizations reach their full potential.

Employee #1: 11:00AM I have no idea how to do this. I have never dealt with anything like this before. It can’t be too difficult. I should be able to figure this out. Before I bother someone, let me just check a few resources. Ah, now I get it. Perfect. It’s done! 12:30PM. Here you go, boss.

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I recently had my second grandchild and it got me thinking about the days when I was raising my own kids. I remember the days of running from soccer practice, to basketball practice, to dance class, to scouts, not to mention the scheduled play dates. Looking at my grandchildren now, I can already see how, like my own kids, their time is way more scheduled than it certainly was for me growing up.

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They say 2 biggest fears people have are dying, and speaking in public. As a manager, the impression people have of you is greatly shaped by your verbal communication skills. Whether you are standing in front of a room making a presentation, sitting at the table in a meeting, or speaking face to face with someone, it’s important you are viewed as a professional.

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John Quincy Adams said, “A leader leads by example, whether he/she intends to or not.” Some leaders practice a different strategy, “Do as I say, not as I do.” Think about it. Which makes more sense? According to Psychology Today, People retain 55% of what they see, 38% based on the tone of what is said, and only 7% of the words themselves.

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For those of you who missed by blog last week, you’ve got to go back and read about my latest customer service experience with Verizon so you’re up to speed.
My question was, “How could Verizon have handled this situation better?” What would you have done differently if you were the representative? Compare my suggestions with what you came up with.

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I would say NEVER, except if you are trying to watch a show, On Demand. My cable company has an option, which I pay for, called On Demand. So if I want to watch a show that was already on TV or a movie, or check out an exercise class, all I have to do is hit the little blue button on my remote and DEMAND to see it. It’s the only place I can legally be demanding. And I like it!

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