Employee #1: 11:00AM I have no idea how to do this. I have never dealt with anything like this before. It can’t be too difficult. I should be able to figure this out. Before I bother someone... Read more
You don’t have to work in an office to experience office politics. We’ve all heard the expression, it’s not what you know, it’s who you know. That kind of stinks, because what if you don’t k... Read more
If you were to ask a group of extroverts to list the qualities of an introvert and extrovert, the list would probably sound something like this: Read more
Remember when things traveled by word of mouth? I was just listening to an interview with a leading customer service professional here on Long Island, and she said, “Today it’s not word of... Read more
One of the best ways to keep your cool when delivering service is to think about what is important to you when you are the customer. Read more
That’s a really important question to ask and answer when you are presenting, writing an email, or having a conversation with someone at work. You will be much more effective if you know you... Read more
The other day I received a Thanksgiving Card from someone I do business with, thanking me for my business and wishing me a Happy Thanksgiving. I think it had a greater impact than all the ho... Read more
I was at a meeting today and someone shared a story about an experience they had with a car dealer. He was looking for a car with a few specifics he really wanted to have so he went o... Read more
Every Christmas, my niece buys me one of those rip off a page a day calendars with interesting quotes. Well, some are interesting anyway. One day in September, I ripped off yesterday and fou... Read more
When I was returning from Orlando after the MD Expo, my husband and I were sitting in the airport waiting for our flight to board back to NY and I noticed something I have been worrying abou... Read more
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