I had to re-register my car. I admit, it was a very complicated situation. It was leased through my company and I wanted to sub-lease it to my son. He was going to take over the lease, get h... Read more
I had to re-register my car. I admit, it was a very complicated situation. Read more
John Quincy Adams said, “A leader leads by example, whether he/she intends to or not.” Some leaders practice a different strategy, “Do as I say, not as I do.” Think about it. Which makes mor... Read more
For those of you who missed by blog last week, you’ve got to go back and read about my latest customer service experience with Verizon so you’re up to speed. My question was, “How could Veri... Read more
I would say NEVER, except if you are trying to watch a show, On Demand. My cable company has an option, which I pay for, called On Demand. So if I want to watch a show that was already on TV... Read more
It’s so important that we treat our internal customers the way we treat our external customers. We are on the same team and the underlying common goal is to provide excellent customer servic... Read more
A few weeks ago I planned a trip to the wineries out here on Long Island. The idea came to me when I won this awesome raffle prize at a fundraiser. I consisted of a few wine tours, a coupl... Read more
Alignment is important whether you are leading a team or working on one. Each one of us in the workforce is dependent on other people to get our work done. The best way to align yourself w... Read more
Being in a support services job, I know it can feel like some people can never be satisfied; and it it’s always the dissatisfied person that seems to have the biggest mouth. Sometimes, it c... Read more
When I teach Customer Service classes, I always talk about the 4 A’s and one of the A’s is apologize. People often get defensive when I say apologize because they feel they shouldn’t have to... Read more
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