Maximizing the Lifespan of Your Sapphire Infusion Pump

Sponsored by ReNew Biomedical

At Renew Biomedical, we know how vital the Sapphire Infusion pump is to many operations. As an Authorized Service Center, our goal is to help you maximize the lifespan of your equipment by identifying common mistakes, sharing preventative maintenance tips, and offering practical guidance for keeping your infusion pump in top shape.

We’ll walk you through the most frequent mistakes Sapphire pump users make and provide best practices to avoid them. Need some help keeping your Sapphire fleet up and running? We’ll also explore how service contracts can enhance your pump’s longevity and prevent costly repairs.

Mistake #1: Neglecting Proper Handling of the Top Cover and Lexan

The top cover and Lexan (the protective plastic layer) of your Sapphire pump are the areas we see most frequently damaged by misuse. A protective top cover shields the more sensitive display, while the Lexan protects the screen beneath it.

Mistake to Avoid:
Using hard, sharp, or metal implements on the screen or the Lexan layer is one of the most common causes of damage. These materials can scratch or crack both the Lexan and the screen, affecting the touch functionality.

Best Practice:

• Avoid using sharp or metal tools around the top cover and screen.
• Invest in a protective cover: A slim impact-resistant rubber cover or travel case can shield your device from scratches, impacts, and environmental damage.
• Handle this durable device with a reasonable amount of care, and keep it stored in its protective case when not in use to minimize exposure to wear and tear.

By investing in preventive measures like protective cases and practicing careful handling, you can significantly extend the lifespan of the top cover and Lexan.

Mistake #2: Mishandling the AC Power Cable

The AC port and the power cable are critical components of your Sapphire pump. When mishandled, these parts can suffer damage, leading to charging issues.

Mistake to Avoid:
Twisting or pulling the AC power cable incorrectly can damage the AC port or cause internal cables to break. This can result in charging failures, affecting the performance of your device.

Best Practice:

• Always disconnect the power cable with care: Hold the cable by the collar and pull it out in one smooth motion. Do not twist or yank it.
• Regularly inspect the AC port for any visible damage and avoid debris buildup.

Proper cable handling not only gives your power port a longer life but also prevents interruptions in charging, ensuring your pump is always ready to go.

Mistake #3: Forcing the Hinges or Door

The hinges on your Sapphire pump are designed to withstand regular use. However, excessive impact on the door or hinges can cause them to malfunction, leading to difficulty accessing the device or performing maintenance.

Mistake to Avoid:
Pushing the door or hinges beyond their designed limits, such as forcing them open or closed, can lead to permanent damage.

Best Practice:

• Only apply the necessary force when opening or closing the device. Check that the hinges are functioning smoothly before applying pressure.
• Avoid forcing the device open once it’s locked in position. Always check that the latch is securely fastened.

By handling the door and hinges with care, you’ll prevent damage that could otherwise cause performance issues or costly repairs.

Mistake #4: Neglecting Regular Cleaning and Maintenance

The Sapphire pump is a durable machine, but the EMS field is unforgiving to electronics. Regularly inspect your device for dirt, debris, or fluid buildup, which can eventually cause problems if left unchecked.

Mistake to Avoid:
Failing to clean the device regularly, especially in areas prone to fluid buildup, especially in extreme scenarios, can lead to shorter device lifespan.

Best Practice:

• Wipe down the device regularly using non-abrasive materials to avoid scratches and build-up.
• Dry all parts thoroughly after exposure to fluids.
• Make sure the battery contacts and charging ports are clean and free of moisture to prevent corrosion.

Keeping your device clean and well-maintained will not only enhance its performance but also prevent malfunctions and costly repairs.

Maximizing Your Investment: The Role of Service Contracts

Practicing maintenance habits will help you avoid common mistakes, a service contract offers long-term protection for your Sapphire pump. These contracts are designed to cover the cost of routine maintenance, repairs, and replacement parts, which can help you save money and extend the lifespan of your device.

Preventative Maintenance (PM) Plan: The Foundation for Longevity

A Preventative Maintenance plan provides regular inspections and maintenance to keep your Sapphire pump running smoothly. It includes:

• Visual inspection to verify the integrity of your unit.
• Diagnostic check of the device’s CPU and power supply system.
• Calibration and testing to OEM specifications.
• Complimentary cleaning to prevent dirt and debris buildup.
• Full Biomed report for compliance and documentation.
• Asset management through ReNew’s Asset Management System (RAMS).

By signing up for a PM plan, you’re addressing potential issues before they turn into expensive repairs.

Service Contract: Extended Coverage

A Service Contract includes all the benefits of the PM plan, plus extended coverage, including:

• Battery replacement at OEM-recommended intervals.
• 100% coverage on parts and labor coverage for all repairs needed to meet OEM requirements. (Excludes repairs due to device abuse and misuse)
• Automated service reminders so your device is always maintained on time.
• Asset management through ReNew’s Asset Management System (RAMS).

The Service Contract helps you stay ahead of maintenance needs, reduces long-term repair costs, and keeps your pump functioning according to OEM standards.

Why a Service Contract is a Smart Investment

A service contract isn’t just about repairs; it’s an investment in preventative care that saves you money in the long run. Here’s how:

1. Prevent Unexpected Costs: repairs and labor are covered by ReNew, so you can get the best price to keep your equipment up and running.
2. Routine Care Helps Avoid Expensive Breakdowns: Regular maintenance through the PM plan reduces the likelihood of major issues and ensures that your device performs according to OEM performance and safety specifications.
3. Long-Term Battery Health: Prevents premature battery failure and reduces downtime and patient risk.
4. Automated Service: With a service contract, you can get reminders when your device needs service, so nothing slips between the cracks.

Ready to Maximize the Lifespan of Your Sapphire Pump?

If you’re ready to protect your investment, Renew Biomedical has you covered. Whether you need assistance with maintenance or want to discuss the best service plan for your needs, our team is here to help. Schedule a service or request a service contract today!

– Marcus Knopp, CABT, is a biomedical technician with ReNew Biomedical.