RepairMED continues to live up to its customers’ and its own high expectations as well as its signature tagline “Merging Technology and Experience.” The big news coming from RepairMED in recent months includes certification to the new ISO 9001:2015 standard and the opening of the company’s new California facility to go with its excellent component-level repair capabilities, reverse engineering solutions and continued expert work on depot repair offerings.
ISO 9001:2015
RepairMED was proactive in securing the ISO certification update well ahead of the industry deadline obtaining notification of its certification of registration from Perry Johnson Registrars Inc. in March 2018.
The new ISO 9001:2015 certification is described by the International Organization for Standardization as follows: “ISO 9001:2015 specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.”
RepairMED President and CEO Diane Geddes says that the ISO certification adds to company’s history of delivering quality service.
“Achieving ISO certification is crucial to our industry especially during a time when the HTM industry as a whole is being forced to scrutinize quality objectives, on-time delivery and repeatable process performance tighter than has typically been experienced in the past,” she explains. “Obtaining our ISO 9001:2015 certification is a testament to our customers and the HTM industry of RepairMED’s commitment and dedication to quality, while ensuring consistent reliable processes that are both valid and credible.”
New Facility
In June of 2017, RepairMED expanded its operations by opening a new repair depot in Bakersfield, California. Some of the company’s engineers with family ties to the West Coast of the United States, relocated to California.
“Instead of leaving a void where they had filled key roles in our component level depot previously, we worked with them to make it possible to expand our offerings, by opening a West Coast repair depot,” Geddes says.
The California depot is a vital asset to RepairMED, providing the full gamut of depot repair that it currently offers from its Florida facility. It also allows RepairMED to significantly increase its volume capacity.
Some of the types of equipment serviced at the new California depot include Sigma Spectrum infusion pumps, ESUs, defibrillators, feeding pumps, gas benches, monitors and many other types of medical devices.
The benefits of the new depot are already paying off for customers.
“A West Coast presence is a needed complement to our service team and allows RepairMED to be better positioned for customers when geography is a key decision driver,” Geddes explains.
Component-level Repairs
RepairMED is the leader in component-level depot repair capabilities that provides biomedical services to health care facilities, medical equipment resellers and independent service providers of various sizes. The company has brought together innovative and proprietary technical expertise from the high-tech industries of electronic manufacturing, aeronautics, biomedical engineering and military applications to take the repair of medical equipment to the next level in quality, turn-around, service and cost-reduction.
Comprehensive services
RepairMED’s services include the most comprehensive and cost-effective flat-rate pricing in the industry with a no-hassle warranty on all repairs. RepairMED’s flat-rate electronic repair pricing is truly flat, with no additional charges! No matter what the electronic issue with the medical device, RepairMED will repair it. The only repairs/parts not included in the flat-rate pricing are any cosmetic/exterior damage, missing components and/or accessories.
RepairMED also offers committed, one-stop and cost-plus contracted flat-rate pricing to customers who wish to create the most efficient and cost-effective service model for all of their biomedical depot repairs.
Quality
RepairMED is committed to providing prompt, consistent, reliable and excellent quality services in all areas of operation, as well as ensuring customer satisfaction by considerate understanding of the needs and expectations of it’s customer, and complying with and continually improving the quality management system through the achievement of the company’s quality objectives.
Mission Statement
The intended mission of RepairMED is to consistently bring exceptional value and integrity to the healthcare technology management industry, the global business sector and the company’s team of diverse employees as a dependable consistent partner and resource, providing outstanding quality and support for managing assets, maintaining cost and ensuring to the health care community safety, reliability and extreme stewardship with regard to the medical equipment used to support patient care.
RepairMED’s intent is to create a diverse team of passionate, confident and committed employees by providing a culture of empowerment, fairness and diversity that embraces growth, provides for training and establishes stable and secure career paths within the markets it serves.
RepairMED’s heart and soul rests in a deep desire to be a valuable and committed asset to the health care communities that it serves.
“Our goal is to strengthen our value by offering products and services that serve to meet a need, make sense for our customers, and meet the goals of the industry and those we serve,” Geddes states.
“By continually striving to make an impact by bringing a consultative cost-saving philosophy, tailored with strong quality, and vetted ISO processes, RepairMED is able to consistently be a dependable partner to the health care community,” Geddes says.
For more information, visit repairmed.net. Contact a RepairMED sales associate toll-free at 855-813-8100 for more information, including how to qualify for these programs.
