For over 30 years, AIV has supported the biomedical and clinical engineering community in two distinct areas. AIV directly assists biomedical professionals with parts and repair services, while also serving individual service organizations (ISOs), and other third-party medical companies. The growth of AIV and the quantity of services provided is a testament to hard work and stellar integrity.
What began as a dialysis repair facility in 1983 has expanded into a manufacturing and repair company that specializes in a full range of infusion pump solutions, fetal monitoring accessories, patient monitoring parts and repairs, and power distribution products.
“We have been able to thrive in this industry through innovation and quality products,” AIV Sales Director Jeff Taltavull says. “Anything that leaves our facility comes with a warranty, and we make it a priority to ensure our customers are satisfied.”
Innovation is another hallmark of AIV and the company provides it at an attractive price point for health care facilities.
“Our engineering department has rapid-prototyping capabilities to aid us in getting new products quickly to market,” Taltavull adds. “We offer services and repairs our customers can count on at prices that help them control their costs for maintaining medical equipment.”
In its decades of growth, AIV has also worked to achieve high standards.
“In 2007, we upgraded to ISO 13485 control standards to bring the engineering and production of our parts into our regulated quality system,” Taltavull explains. “All of the parts we manufacture, as well as all of the repairs that are performed, are held to this standard. We are able to quickly design and create new AIV-manufactured replacement parts for many popular acute care devices. Our engineering department’s rapid prototyping capabilities enable us to ‘print’ prototype parts in house to begin the validation/fit process for new items.”
These quality measures have helped propel AIV to a leadership role when it comes to providing support for devices.
“We specialize in end-of-life support for many popular infusion pump models. We are committed to providing quality AIV-manufactured replacement parts and repair services for many Baxter, B. Braun, Medfusion and Hospira pumps for at least five years after the OEM discontinued support,” Taltavull says. “This offers our customers a quality, cost-effective solution to keep their current infusion pumps running safely and correctly.”
A focus on infusion therapy devices lets customers know that they have options and can save money by repairing devices instead of being forced to buy new infusion pumps. AIV works to create a service option that is right for each client.
“We give our customers options for their infusion pump service. We have a full line of individual replacement parts which enable facilities to make necessary repairs in-house,” he adds. “Customers can also send pumps to us for repair. We offer a flat rate repair program and traditional parts and labor services. Most customers now use our flat rate program which covers labor and all parts. This speeds up the return of the pump by eliminating the back and forth of estimates and approvals. It also allows departments to accurately forecast their repair budgets.”
“We also offer a full line of AIV-certified refurbished pumps. Customers can buy an infusion device that is safe and patient-ready out of the box while paying a fraction of what a new pump would cost,” Taltavull says.
AIV is also now offering replacement kits for popular telemetry units. These kits are easy to use, fix many problems and are a very cost-efficient solution. The kits provide cost savings and reduce downtime.
“In addition to new parts and services for newer infusion devices, we are excited to now offer our replacement case kits for GE telemetry units,” Taltavull says. “These kits allow the replacement of the exterior casing, switch membranes and labels in less than six minutes. The kits cost about one third of a traditional transmitter repair, and the swap can be done in house with three simple tools, lessening equipment down time.”
AIV continues to develop solutions for the many issues health care providers face today as well as the ones they will face in the near future.
“At AIV, we are always looking for what our customers need. We will continue to listen to their suggestions for new parts and repair options,” Taltavull says. “We didn’t grow to be the company we are today without exploring new markets. Two years ago, we branched out into the parameter module/telemetry transmitter parts and service arena.”
AIV is constantly finding ways to provide a helping hand and that usually results in growth for the company.
“We are always looking to grow our business into areas that can better serve our customers, and in 2015 we will continue to look to our customer base to decide what new products to develop,” Taltavull says. “We intend to expand our product lines for newer infusion pumps in the hospital and home health markets, as well as expand our service options for monitoring equipment.”
The employees are a major reason behind the company’s continued success. Success that is a reflection of the advances employees have had within the company.
“Our employees are the backbone of everything that happens at AIV. When dealing with medical devices you assume a measure of risk that makes it essential to have quality, dedicated employees,” Taltavull says. “We encourage each employee to develop professionally in areas that interest them, and make it a point to promote from within. The entire AIV senior management team has been at the company for over a decade in various roles within the organization.”
“At AIV our motto is ‘When Quality Matters.’ What that means is quality is in the forefront of everything we do from the design and manufacture of parts, to the repairs and other depot services we offer. We strive to provide our customers with the highest quality parts and services they can use, while still maintaining a reasonable cost to provide these items,” Taltavull says.
For more information about AIV, visit aiv-inc.com
