Sponsored by The InterMed Group
The InterMed Group is a dynamic provider of comprehensive healthcare technology management (HTM) services covering a broad range of client needs. InterMed’s deep-rooted partnership philosophy drives all its offerings, helping to ensure everything it does moves clients closer to achieving their goals.
The most encompassing of their offerings is their HTM services. InterMed acts as the client’s “one-stop shop” for their medical devices – whether that is filling in the gaps for the health care facility’s existing program or implementing a new one. They always bring the best to the client’s devices ranging from the linear accelerators, MRIs and CTs through anesthesia, dialysis, and respiratory therapy, to the patient monitors, infusion pumps and beds and everything in between.
Expanding on this, InterMed also provides field service-based contracts on medical equipment. Roughly 50% of its technical team members are specialized in diagnostic imaging where it provides service contracts for specific devices in hospitals, imaging centers and veterinary hospitals. In service and support of their clients InterMed team members abide by the “Sundown Rule” – they address every challenge or customer service concern by sundown each day, so their clients know their response and when to expect a resolution.
To add value, InterMed is also able to offer new and pre-owned equipment to clients. InterMed provides clients with capital planning reports, through its Technology Planning Solutions (TPS) offering, along with assessments of existing equipment to identify capital replacements that will best benefit the client. InterMed then also provides the clients with options to consider if they choose to move forward with a replacement.
Many years ago, InterMed established the JumpTeams program as it saw the demand for temporary, highly skilled technical talent. Whether a facility is trying to fill in for vacation time, adding skills for a recall or supplementing staff until a full-time technician is hired, the InterMed JumpTeams can provide partners with qualified staff.
Medical Device Security Environment
There is not a day that goes by without the industry hearing about another health care cyber security attack. The FDA has even issued a warning that health care is being targeted. In addition to their other offerings, InterMed has solutions to create and implement cybersecurity plans for clients, no matter their size or current status in security – a plan that encompasses the life cycle of all medical devices, from procurement onward.
Staffing concerns and solutions
The industry has been facing a shortage of qualified technical talent for many years, with a large population approaching retirement age and a shortage of new technicians joining the workforce. However, due to the pandemic, those highly experienced technicians of retirement age chose to retire. Now, post-pandemic, InterMed has an increased focus on addressing staffing challenges, and continues to successfully recruit and maintain the most qualified individuals as part of the InterMed team. InterMed’s internal philosophy of constant and never-ending improvement is really highlighted by its training, where each employee has a hand in creating their annual training plan, while also educating all employees to be the best at what they do.
The InterMed Group Growth
At The InterMed Group, the team knows the industry will continue to evolve, so InterMed will continue to create solutions for tomorrow’s challenges. That is why their goal is to be the number one independent service organization in the healthcare technology management services industry – bringing the best to as many health care providers as they can, so their partners can focus on what’s important – the patients and their families.
For more information, visit intermed1.com.
