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Presenters: Karpagam (Kay) Narayanan, Founder & CEO of Ascendo AI and Ramki Pitchuiyer, AI Support Ops, Ascendo AI
The HTM profession is at an inflection point. Experienced BMETs and clinical engineers are retiring at record rates, taking decades of tribal knowledge with them. Equipment complexity is increasing. SLA pressure is intensifying. And generic AI tools — chatbots and search engines — are falling short of what field service environments actually require.
This session introduces the concept of Physical AI agents: AI systems specifically designed to understand asset lifecycles, failure patterns, and diagnostic steps in high-consequence physical environments like hospitals, imaging centers, and medical device OEM service organizations.
Drawing on real deployments with companies including GE Healthcare and other medical device enterprises, this session will walk HTM professionals through how AI agents are being used today — not as replacements for clinical engineers, but as force multipliers that allow every technician to access the institutional knowledge that previously lived only in the heads of their most experienced colleagues.
Part 1: The Break-Fix Trap – Reactive maintenance challenges – Knowledge loss & AI gaps
Part 2: Physical AI Agents – What AI agents are – Smarter troubleshooting support
Part 3: Healthcare Applications – Faster issue resolution – Accelerated BMET performance
Part 4: The New-Collar Workforce – Technology-enabled careers – AI fluency and growth resources
Webinar Wednesday would like to thank Ascendo AI for its participation. Ascendo.ai provides Physical AI agents for teams that manage critical infrastructure with the goal of not just giving you the outcome you want, but making you an AI-first company.
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