Pacific Medical opened its doors over a decade ago when President and CEO Andy Bonin started the business because he saw the need for quality equipment in the medical repair industry. His goal was to provide outstanding customer service while meeting industry needs.
Pacific Medical has established itself as a trusted name in the health care industry that specializes in monitors, modules, telemetry, infusion pumps, suction regulators, fetal transducers, SpO2/ECG/Temp/NIBP cables, O2 blenders, endoscopes and gas analyzers with ISO certifications 9001:2008 and 13485:2003 that further strengthen its credibility.
The company’s approach has also fueled accelerated growth. Pacific Medical has experienced a 50 percent increase in total sales from last year.
“We are a quality-focused, customer-facing organization which understands and delivers innovative solutions for the greater good of our customers and biomeds. This approach, in-turn, ensures the safety of millions of patients worldwide,” Bonin says.
“Pacific Medical carries the largest patient monitoring inventory in the industry and is recognized for its cutting-edge customer service response team,” Bonin adds. “Today, Pacific Medical has expanded its repair competencies which now cover multiple equipment modalities. Our success has been driven by our commitment to be the absolute best with a core group of repairs.”
The future is bright for Pacific Medical as its employees continue to focus on excellence.
“Pacific Medical’s mission is about giving back to the customer, community and team. We also feel our mission and job is not just service, but to lead and partner with key biomed industry partners while providing them with solutions based on their specific needs,” Bonin says. “The executive management team is committed to hearing and serving our biomed partners and working together to the end result as a strategic partnering team.”
“Pacific Medical strives to outperform its peers through operational excellence, in accordance with providing a dynamic and challenging environment for employees to excel,” Bonin says. “Our vision is to continue to strengthen our position as the recognized industry leader, with the ability to sustain life through reliable medical equipment services.”
Pacific Medical is constantly reinvesting in itself by ramping up a robust inventory of parts and complete off-the-shelf ready units to outfit a large hospital. Also, Pacific Medical recently purchased a new building to expand its telemetry business.
“The new building was acquired as a solution to support the rapid surge of Pacific Medical’s telemetry business and to provide for future growth,” Bonin says. “The telemetry department offers dedicated repair areas for the different types of telemetry devices, including a separate room for testing and quality control.”
“Pacific Medical is forward-thinking and understands the critical nature of timely telemetry repairs and the industry demand for increased efficiency and streamlined repair processes,” Bonin says. “We created the new building to address the needs of our customers while meeting the increased volume in our telemetry business. We experienced a significant influx of repair volume from our customers and we needed to provide a solution to keep up with the demand. The new building allows us to decrease turn times, increase efficiency and overall customer satisfaction.”
The recent expansion also provides room to meet other needs.
“We also now have the extra space for the assembly of complete transmitter units on the shelf for purchase that can ship within the same day. We also created a dedicated department that offers a complete inventory of accessories including our disposable patient ready packs,” Bonin says.
Pacific Medical’s telemetry repair capacity has quadrupled since the new building opened, expanding its capability for testing hundreds of telemetry units per day. Pacific Medical is now able to complete the entire telemetry repair process within 48 hours.
Again, the company’s success is a result of the foundation Bonin established to provide quality equipment.
“Pacific Medical’s core competencies are quality, innovation, customer service, flexibility and outstanding turn times,” Bonin says. “The heart and soul of our success is showcased in our satisfied customers. We go above and beyond to meet our customers’ needs and provide the solution for lower-cost, high-quality solutions.”
Pacific Medical’s philosophy has carried over into biomedical departments who have contacted the company to partner with them and provide services over several facilities.
“We work with our customers to drive down their operational costs through volume discounts that include repair services, parts acquisition and accessories,” Bonin says. “As the organization has fully integrated their repair process into its CRM system, it creates a seamless platform for partnering organizations.”
Expert quality repairs are what customers want and Pacific Medical is there to deliver. The company carries a huge patient monitoring inventory of recertified equipment for sale along with OEM compatible accessories and parts from all major manufactures.
“We understand the difficult balancing act between cutting costs and trying to maintain a patient safety-first directive,” Pacific Medical Director of Sales Eric Hatteberg said. “Many vendors choose to use lower-quality parts and employ unskilled technicians. We, on the other hand, have spent considerable time and resources educating our engineers to understand repairs at the component level.”
The fast pace at which the industry is growing is matched, if not exceeded, by the rate at which new technology enters the marketplace and becomes a must-have for health care providers.
“The pace at which new technology is being introduced into health care delivery has grown exponentially in the past decade and we always have our finger on the industry’s pulse for every change. We are proactive versus reactive,” Vice President of Operations Damon Kelly says. “Pacific Medical takes into account that the medical technology in use today requires a very different type of technical role that includes integration and networking.”
Bonin says Pacific Medical is continuously on the lookout for ways to make life easier for customers.
“Pacific Medical is always looking for more solutions to take our products to the next level,” Bonin says. “It doesn’t stop at telemetry, and we are always looking to stay one step ahead. Our job is not just to service, but to lead and partner with our hospitals and biomed teams to meet their budget, on time and with a turn time of less than 48 hours.”
In short, Pacific Medical fosters a sense of community with its employees creating an innovative and team-oriented organization that champions support and solutions for its customers.
For more about Pacific Medical, visit them online at pacificmedicalsupply.com.
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