Ten years ago Stuart Latimer, Bryan Hoffman, and Alan Pettenati realized that there was something important missing in the ultrasound industry: exceptional customer service provided in a cost-effective manner. This realization led to the partnership and formation of Trisonics, Inc.
In 2003, the three men purchased a warehouse in central Pennsylvania, and took their toolbags out to provide their customers with a new solution to ultrasound service. They have built Trisonics to where it stands today with more than 25 employees while still holding true to the belief that success comes from making your customers happy.
“The success of Trisonics comes because our staff and engineers believe in the core values upon which Trisonics was built: excellence, integrity, and experience. It is our top priority to treat each customer with respect and integrity, and to ensure complete satisfaction with the services we provide. In order to provide this high level of service, the right people have to be in place. Trisonics owes a lot of its success to hiring great people who are dedicated to what they do,” Latimer explained.
The quality of every Trisonics employee adds to the company’s expert knowledge in the ultrasound industry and continues the legacy of outstanding service.
The old saying goes, “It’s hard to find good help these days.” While it can be difficult to find the right people, Trisonics did not shy away from the challenge during a recent expansion.
“A challenge that we faced last year was a lack of personnel to support the growing demands of the company. Trisonics needed to find the right people to put in place who were not only experts in their current roles, but could also be diversified enough to help out when needed in other areas,” Latimer explained. “We were fortunate enough to bring on some A-list talent over the past year. This expansion will truly help Trisonics grow to the next level.”
The growth of the company has been exciting for everyone involved.
“Everything Trisonics is offering right now is exciting,” Latimer said when asked what product or service he is the most excited about in 2014. “Whether it is a service contract offered by one of our Senior Territory Engineers or training biomeds on-site at their facility or helping a hospital find the right system to fit their needs … everything we offer is exciting. We just hope we can bring our level of excitement to the customers as well.”
One way Trisonics provides this high level of customer service is through the unparalleled expertise of their staff and engineers.
“One advantage that Trisonics has over the competition is that we know ultrasound. We have over 200 years of combined experience in ultrasound service and sales,” Latimer said. “Our engineers are able to adjust and adapt to this changing marketplace and they always make sure to go above and beyond for our customer. We pride ourselves on making long-term relationships versus short-term fixes.”
At Trisonics, they are willing to work the extra hours, make one more phone call, and drive even further to make sure their customers’ ultrasound needs are met each and every day.
“Trisonics hopes to continue to grow and expand. We want to make sure that we have the best people in place to meet the needs of our customers. Right now, Trisonics is busting at the seams in our current facility. Because of our recent growth, not only with personnel but acquiring thousands of pieces of new parts and equipment, we have outgrown our current building,” Latimer said. “We are in the process of looking for a new place to call home.”
Technical Service Coordinator John Steffen works on a medical device.
Currently, the Trisonics facility houses 12 in-house staff and 13 field engineers with more on the horizon. They are constantly adding to their inventory, and look to continue this level of growth for many years to come.
“The three owners of Trisonics would like to take this opportunity to recognize all of our employees. They are the best at what they do and have made Trisonics into the success that it is today,” Latimer stressed. “We absolutely feel that we have the leaders in this industry working for us and are proud of what they do day-in and day-out for our customers. It is an exciting time for Trisonics and we cannot wait to see what tomorrow holds.”
When asked if there is a specific message that he would like to share, Latimer said, “Yes, that if you have not used Trisonics in the past, give us a call and experience firsthand the customer service and expertise that you will not find anywhere else in this industry. I want your readers to find out for themselves what they can expect from Trisonics and get to know us personally.”
For more information about Trisonics, visit www.trisonics.com.
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