Certification: Eligible for 1 CE credit from the ACI

Presenters: Aaron Goryl, VP Strategic Service Solutions, GE HealthCare and Chris Clawson, GM Unite Shared Services, GE HealthCare

Healthcare service and HTM organizations are navigating sustained pressure: persistent staffing gaps, accelerating technology complexity, and rising expectations for uptime and patient‑centered performance. At the same time, devices are becoming more software‑driven, connected, and cyber‑aware—reshaping what effective service models look like in practice.

In this session, two healthcare technology executives with 40+ years of combined experienced in healthcare technology management explore how service organizations are responding to these forces by rethinking operating models, training strategies, and leadership capability. Drawing on real‑world experience across healthcare systems and HTM environments, the discussion connects the dots between resilient service delivery, modern training approaches, and the leadership behaviors required to sustain performance at scale.

Participants will examine why reactive service and ad hoc training fall short in today’s environment, how organizations are shifting toward intentional lifecycle planning and competency‑based development, and what it takes to prepare the next generation of biomedical, HTM and clinical engineering professionals without sacrificing uptime, patient experience, or team resilience.

Webinar Wednesday would like to thank GE HealthCare for its participation. GE HealthCare (Nasdaq: GEHC) is a leading global medical technology, pharmaceutical diagnostics and digital solutions innovator. Visit gehealthcare.com for more information.

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