FSI Services, a health care CMMS provider, has launched an online community, The Neighborhood, designed for health care system professionals. The Neighborhood invites collaboration between users to share how they use FSI’s CMMS solution, CMS.
Managed by FSI’s Customer Success team that is responsible for ensuring facilities and HTM teams are continuously supported and educated, The Neighborhood has seen tremendous interest from users across the country.
“There’s almost no end to the number of ways our customers can use CMS to strengthen efficiency, cut time and costs, and maintain compliance,” said Zachary Seely, CEO of FSI. “We’re proud to offer a platform for our customers to ensure they’re getting the most out of CMS by discovering new ways to use it to improve their systems every day.”
Users can utilize The Neighborhood to:
• Join groups for focused discussions with customers who work in similar segments of the industry, including higher education, facilities, and biomed/HTM.
• Participate in discussion boards by asking and answering important questions.
• Seek out best practices, how-to guides, videos, and release notes
• Share ideas for product features and enhancements
“We’ve heard time and again that our customers love having the opportunity to hear from other customers,” explained Claire Salinas, associate director of customer success at FSI. “The Neighborhood is born out of FSI seeking to give our customers a platform to learn from each other, as well as creating a centralized location for FAQs, release notes, videos and more.”
Customer response has been positive and hospital administrators have been promoting the Neighborhood to members of their teams, which speaks to the nature of FSI customers wanting to engage with other professionals in their field, share their successes and gather ideas for new ways to utilize the software.
“The Neighborhood has been a good way for us to bounce ideas off other customers, FSI employees or anyone who has a little bit more knowledge than we do currently,” Samuel McFarlane, database admin manager at the University of Utah recently shared. “My favorite part of the Neighborhood so far has been the collaboration, and joining groups related to things I’m directly working with.”
The Neighborhood is supported by Insided, a customer community platform based in Amsterdam that works with leading B2B SaaS companies, like FSI, to offer customers an online community component to share knowledge and gather new ideas.
Launched in 2002, FSI was created by and for health care service professionals and engineers, offering a purpose-built CMMS specifically for healthcare-managed operations. FSI’s 1,000 plus hospital segments rely on a full suite of services and software that empowers their teams to use data to make smart decisions: including on-site data collection, barcoding, and CAD services.
