Today, the health care industry in the United States requires hospitals and health care facilities to maintain a laser focus on cost-saving measures. As a result, biomed departments are bringing the annual maintenance of their equipment in-house; this increase in self-service maintenance has created an increased need for quality, low-cost support alternatives beyond PMs – and beyond the OEM.
Who We Are
The mission at Injector Support and Service (ISS) is to provide professional, timely, and superior support and service for medical contrast injectors.
The family-owned and operated company started in 2011 in Ryan Clarke’s spare bedroom, and quickly grew to the present 2,700-square-foot space that serves as service department and depot center. Each of the eight employees is committed to providing outstanding customer service. Their genuine dedication, hard work, and ISS’s competitive pricing have contributed to the company’s success.
What We Do
Clarke has served the biomed community in various capacities since 2001. He earned his Bachelor of Science in Electrical Engineering and Master of Engineering in Industrial and Systems Engineering with an emphasis in business management. After a decade servicing injectors – his experience and educational background gave him a unique perspective of an emerging market and the need to provide support to on-site biomeds.
“[I wanted to provide] an alternative to the practice of simply opening a service call ticket and charging extensive on-site service costs for what many times were simple resets,” Clarke recalls.
And that is how ISS was realized. Today it is the only company to provide national and international support solutions exclusively on contrast injectors.
When dealing with extensive repairs, ISS offers invaluable and technical expertise through telephone technical support and parts hero kits for on-site troubleshooting.
“We bring our comprehensive knowledge to our partner ISOs to provide the end user hospitals and imaging centers with prompt, cost-effective solutions,” says Clarke.
ISS is there for customers when it comes to expert insights and options regarding medical contrast injectors via numerous services, including:
Our customer-centric business model has earned us global recognition. ISS has been known for “Saving the Day.”
“A new site located in Hawaii called for immediate service on a Saturday afternoon,” Clarke recalls.
“Calls to other vendors had ended with the requirement for a $10,000 minimum P.O. and an approximately two-week lead time to arrive on site. This […] was of course unacceptable!”
Clarke quickly put together pricing options for an on-site visit and entertained the idea of getting on the next flight to Hawaii from Florida. However, it would be impossible to get to the location earlier than Monday evening.
“I then offered our loaner with depot service option, which if shipped out on Monday, could arrive on location Tuesday morning (only a few hours beyond the best possible arrival time for a technician). With the use of our loaner, the lab was back up quickly and the repair of the customer’s equipment was completed at a fraction of the cost to have someone arrive on-site,” Clarke says.
For more information about Injector Support and Service please visit the company’s website at www.injectorsupport.com or call the company toll free at 888-667-1062. The general email address for requesting information is Ryan@injectorsupport.com. Customers can order parts by sending an email to firstname.lastname@example.org.
**Product and company names mentioned herein may be trademarks and/or services marks of their respective owners. Injector Support and Service is neither affiliated with, sponsored nor endorsed by, any third party manufacturer. Reference to third-party products or services, including the products of Medrad, Inc., Covidien and Liebel-Flarsheim Company, is for informational purposes only and does not imply the endorsement, affiliation or recommendation of such third parties.
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