Ray Marden and Jared Wilson formed Insight HTM on October 26, in part to ensure a continuation of services to some clients of their employer that would not be picked up in a new agreement.
On November 8, still an employee of Feather River Hospital, Wilson’s world changed drastically. Wilson and everyone in his family lost their homes in the Camp Fire. The fire also consumed the hospital he served. It was then that Marden found out he had chosen his partner well!
“His calm was astonishing,” Marden explained. “He never lost hope or his composure, he was never harsh and has yet to complain, though I know his losses were great. It never occurred to him to quit. Since the fire, we have built a company intended to help ambulatory surgery centers and other smaller healthcare delivery organizations (HDOs) develop HTM programs that they own and understand.”
TechNation found out more about Insight HTM through a question-and-answer session.
Q: What is the main focus of Insight HTM?
A: The main focus of Insight HTM is to meet the small HDO market where it is and fill in the missing HTM components. We want to ensure that every facility has access to peace of mind when survey time comes, regardless of which accrediting agency they use. We are planning on being a resource for our fellows in the business as well. We will be producing videos on current topics, offering training to techs and prospective managers, as well as consulting with test equipment and CMMS providers to help them bring the future of HTM to life in an affordable way for smaller HDOs.
Q: What services does Insight HTM offer?
A: Insight HTM offers management support to lead technicians at small hospitals who are looking to take a more professional and proactive approach to HTM. We offer preventative maintenance and repair services using a distributed team of experts. We also offer HTM program development services to surgery centers, critical access hospitals and urgent care facilities, as well as assisting major health care systems with projects, such as device integration, deployment or something as simple as vacation coverage, for short-staffed departments. Our experts are all experienced technicians, and our crew has over 65 years of combined experience, most having military and private sector experience.
Q: How does Insight HTM stand out in the medical equipment field?
A: We stand out because we did not come into the market as new competitors. We are coming to the market with a new vision. We think we have discovered something that has been missing in our industry: namely, professional, accountable HTM services in the small HDO market. We believe that there is an amazing opportunity at hand to improve our footprint in the industry by making these departments affordable and relevant from a business perspective.
Q: Do you have any specific goals that you want Insight HTM to achieve in the near future?
A: Insight HTM considers all of the problems facing HTM to be opportunities, thus training and attrition are the first non-operational industry opportunities that we are considering. We are beginning to develop our Insight Community of Experts by building a platform to capture the education and assistance of our retiring colleagues. This will provide newer technicians direct access to trained modality experts and support those retired experts with a small stream of income. We are also working with industry leaders to develop new, affordable and relevant training opportunities for HTM professionals.
Insight HTM, LLC
Contact: Ray Marden
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