For 30 years, MedService Repair has been a trusted and independent service partner to endoscopy practices across North America. TechNation recently interviewed MedService Repair President Michael Goy to find out more about the company.
Q: WHAT ARE SOME OF THE SERVICES AND PRODUCTS YOU OFFER?
Goy: MedService Repair offers full-service repair and maintenance capabilities, parts and PM kits, and certified refurbished Medivators’ reprocessors. We also provide service and support for acquiring a broad range of necessary equipment and consumables including Scope Buddy flushing pumps, leak testers, flexible and rigid endoscopes, power tools, light sources, pigtails, filters and more. If it is used in endoscopy, we have a solution!
We are very excited about our enhanced ability to provide preventative maintenance kits used by biomedical engineers across the U.S.! When we started selling kits and break/fix parts, our customers asked us about enhanced training for their teams. We listened and developed two unique programs under the umbrella of MedService Repair University.
• Biomed training: At our corporate location, we have a program to provide hands-on training to certify biomedical engineers to perform preventative maintenance service and troubleshoot and address break/fix service needs on all Medivators Reprocessor models.
• Clinical training: At a customer location, a MedService repair clinical trainer will work with facility personnel to review scope handling procedures and offer an unbiased review of processes to enhance patient safety.
Q: HOW DOES YOUR COMPANY STAND OUT IN THE MEDICAL EQUIPMENT FIELD?
Goy: Facilities choose MedService Repair for our commitment to exceptional customer service and unmatched expertise in providing service and support on Medivators reprocessors. MedService Repair is led by multiple award-winning, Medivators-trained field service engineers who drive successful service outcomes and a team of account managers who anticipate customer needs and provide consultative solutions to support facilities. The quality of scope reprocessing and handling practices leads directly to the quality of patient outcomes. Good health for your patients.
In addition to providing all of the above, we also offer significant cost savings compared to working with the OEMs. It is our goal to use our knowledge and experience to provide customers with the right advice in choosing the highest quality and most economical products. We believe in long-term relationships and will never pressure a customer to purchase new equipment when current equipment is operational and meets the needs of their practice. Good health for your practice.
Q: WHAT IS ON THE HORIZON FOR YOUR COMPANY?
Goy: MedService Repair is very excited to offer two enhanced enzymatic detergents to customers! Endocept and Medizyme represent the future of data driven enzymatic detergents for precleaning endoscopes prior to reprocessing. Our new products are developed for endoscopy while also being more cost efficient compared to current products in the marketplace. We offer free trials of these enzymatics to show customers the value in their own facility! We have another new product line launching in the start of 2026. This will be a very powerful solution to our market! More info to come …
Q: IS THERE ANYTHING ELSE YOU WOULD LIKE OUR READERS TO KNOW?
Goy: When you work with MedService Repair, you can expect to receive exceptional service that meets the highest industry standards, using parts sourced exclusively from OEM-caliber providers – delivering top-quality performance at a fraction of the cost. MedService Repair is focused on providing the service a facility needs at the highest level possible. We are focused on being a partner to your facility and keeping your current equipment running at OEM specifications. Our focus is not on selling you replacement equipment that you do not need.
We are focused on listening to customers to design service programs that best meet their needs. The secret sauce is our ability to support a customer. The extra benefit is that they save significant spend working with us compared to the OEM. We are committed to our core values: Good health for your patients. Good health for your practice.
Call us today at 800-315-9118 or visit us online medservicerepair.com to see how we can add value to your facility.
