A: I have also been in the situation where Biomed was told that a blanket warmer is “broken” because it’s not getting warm enough and asked if we could somehow make 130 degrees warmer without increasing the temperature. I have also been asked to turn the temperature down on OR lights … so there you have it.
A: We have the Rauland Responder V in our hospital. It is a solid product with good support locally (North Carolina). We do not have any ongoing issues. I give it a good user satisfaction. We have the capability to do more than we are currently utilizing.
A: We have Hill Rom NNC and NCM. I cannot recommend either. They are very expensive and high maintenance.
A: We have been converting to the Rauland 5 Nurse Call System throughout our facility and their support is first rate. The system is compatible with most smartphones, sip, etc. It also is compatible with interactive TV (medical grade). I have seen their operations and manufacturing in Chicago and they are first rate. They are also currently working on medical equipment integration and now have wireless available which can save tons of money on infrastructure wiring modifications for older facilities.
A: Glens Falls Hospital still uses Rauland systems (Responder III, IV and V). Overall, we have been very satisfied. Ronco Communications provides sales and service on our Rauland products. Their service support has been excellent. The reliability of the system has been pretty good both in software and hardware. Although, we do get failed bed stations once in a while. As far as user and patient satisfaction go, I think that communication and a good service strategy are key. With the integration of paging and code blue servers on the IT side, effective problem resolution involves Clinical Engineering, IT, and nursing along with the system vendor.
Also, my son works as an FSE for Ronco Communications and has been trained by Rauland. I have had a virtual behind the scenes tour of the Rauland products and support structure and I am impressed. I can’t comment on the Ascom Telligence since I have no experience with it. For asset tracking, we use GE Agiletrac here at GFH.
Also see NFPA 99-2012 10.2.4 Adapters and Extension Cords. They are also allowed.
A: Taking the Mills statement one step further, what if the manufacturer does not install the correct UL rated power tap on the cart? Who is responsible then?
A: This all started with a hospital in San Francisco. I spoke with someone who questioned the CMS surveyor in the San Fran area. He indicated that he would only be concerned if they were hanging in mid-air and appeared to be a maze of unkempt cords. Neatness, ID tagging them, and affixing them to a large object seems to be the key. Likewise, changing all power cords to 25 feet in length removes the need for about 80 percent of outlet strips and extension cords.
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