Jack DelloStritto, BMET II, and Dallas Sutton, Supervisor, Clinical Engineering, WakeMed Health and Hospitals
We all use metrics to monitor progress toward a goal or regulatory requirement. More often than not, these metrics are developed by department leadership based on their current needs and are formulated based on what they remember as the norm when they were a technician. In this session, we will present the origin and evolution of metrics, their place in the ‘lean health care’ environment and how they have been used to increase efficiency and productivity in day-to-day activities of the boots on the ground technician. Perhaps more importantly, how do clinical engineering metrics, monitored on a daily basis, relate to the organizational capital equipment replacement budget, revenue in patient care activities, justification of technical head count and overall workload distribution?
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