In recent years there have been a number of changes in the HTM industry that had a direct impact on how we use our benchmarks. Productivity measures and financial performance have been impacted by regulatory changes related to required maintenance activities, safety concerns related to cleaning and disinfecting and IT trends in integration and cybersecurity. This session will identify key benchmarks, describe how they are used and show that we may need to start thinking about things a little differently to reflect these new industry trends.
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