TechNation Blog Posts
Customers vote with their feet when they stop using a product or a company’s services. By doing this, they send a strong message that they are unhappy. Hospital department heads sometimes vo... Read more
Dealing with customers or coworkers that we service can be very challenging. You meet all kinds; whiners, complainers, negative Nancys, know-it-alls, aggressive people, etc. As service provi... Read more
The AAMI Foundation has announced that they are “spearheading efforts to provide nurses and other healthcare staff with device training to ensure proper use of healthcare technology.” While... Read more
We are fortunate in the United States to have a large number of well-trained and highly dedicated BMETs who love what they do and enjoy being challenged every day. Despite the presence of so... Read more
Do you know what you expect from your staff? Can you put it into words that are clear and measurable? If you can’t, you are probably not getting the results that you want. Read more
Over the length of my HTM career, which now spans into its 31st year –where has the time gone. I have heard and seen many HTM service models and “best practices” that on paper sound great th... Read more
So you didn’t win the lottery…life as you know it will remain unchanged. The credit card bill from Christmas and the stress of New Year’s resolutions will stick around a little longer. On th... Read more
Last week I lost a dear cousin. My other cousins and I were trying to figure out what we could do to help the grieving family. There were 5 of us. Coming from an old school Italian family, t... Read more
Starting in the early 1980s, I began using and reviewing various types of medical equipment management software and have found that most of the designs lacked the kinds of features that I th... Read more
Sometimes it can be very frustrating when we have all these great ideas and it seems like no one is paying attention. We want to have this giant impact on our organization; we want to hit th... Read more
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