“How to Become the Customer Service Leader in your Hospital” will teach attendees how to step beyond their usual department boundaries and provide great customer service through innovative approaches based on actual experiences of hospital based biomedical engineering departments.
This webinar is ASRT certified for 1.5 CE credits.
Webinar workbook now online.
The 90 minute webinar will feature Frank Magnarelli of Clinical Technology Management.
Frank has over thirty years of experience developing and managing single and multi-hospital based biomedical programs in the US and the Middle East. His experience also includes managing service for medical device manufacturers.
Key points include:
- Setting your goals
- Identifying your customer
- Building customer loyalty
- The difference between outstanding and mediocre service
- Listening to the customer
- Improving relations with nursing
Webinar Workbook
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