Presented by Michael Hoffman and Andrew Szabo
Start elevating service to WOW moments your patients, customers and guests can’t wait to share! Positively Outrageous Service (POS) principles work because they are simple, practical, and fun! Don’t miss this presentation whether you’re a hospital-based HTM professional or a vendor wanting to gain new business. Learn how to multiply your efforts by creating POS experiences that serve your customers; building advocacy, intense loyalty and competitive differentiation!
