This month’s Ribbon Cutting article features 1904 HTM. 1904 HTM is a diagnostic imaging service and support company with ACI-certified field service engineers (FSEs) and OEM-training on the most common health care brands and modalities, including C-arms, R/F, ultrasound and women’s health. The broad experience that our FSEs have gives us the ability to fill gaps in our client’s workforces, allowing them to focus on other issues.
Our computerized maintenance management system (CMMS) partnership allows our users to instantly initiate service requests as easily as taking a picture and sending a text. The same interface can provide access to existing work orders, scheduling preferences, and maintenance history for every piece of equipment, across multiple sites and locations.
Clients don’t have to be huge healthcare delivery organizations (HDOs) in order to leverage data analytics. By analyzing maintenance and usage, we assist our clients in designing a medical equipment management plan (MEMP) that allows them to prioritize critical compliance and operational issues through preventive maintenance before they become problems that disrupt patient care.
TechNation recently found out more from 1904 HTM Company Founder Scott Fishman, MA, CRES, 1st Lieutenant (Ret)
Q: How does your company stand out in the medical equipment field?
A: Our company culture prioritizes balance, purpose and service. Our organization is composed of experienced professionals in complementary fields and disciplines to address the needs of our clients (and their patients) in an ever-evolving environment. Our diverse backgrounds – both military and civilian – in service, business, management, finance, HR and logistics all become force multipliers. This allows us to do the same work, in less time, with greater accuracy.
Our purpose is to help our clients find balance by relieving them of equipment service in an otherwise overwhelming workload. Our holistic approach to client and vendor collaboration then creates a mutually beneficial relationship based on open communication and respect, to resolve issues before they become problems. The collaborative process between clients, vendors and partners creates effective solutions that exceed expectations.
Q: Do you have any goals you would like to achieve in the near future?
A: Our goal is to foster sustainability in the diagnostic imaging service segment. The shortage of experienced field service engineers came as no surprise to anyone in the industry. That shortage, accelerated by COVID, compounded the problem by overstressing senior talent resulting in early retirements. Our efforts are focused on educating and mentoring new talent while providing existing FSEs with much needed backup and support resources.
Our education efforts include working with local colleges and career centers to provide opportunities for hands-on internships and/or apprenticeships. We customize the educational curriculum and program for each student.
We also offer franchise opportunities and à la carte options for small repair shops to receive much needed support services. What began as a network of independent engineers is becoming a formal coalition of highly trained and experienced professionals. By building a formal coalition, we’re able to support each other when workloads increase or expertise on specific equipment is required. This also allows us to support multi-location clients with consistent service standards.
Q: Is there anything else you would like our readers to know?
A: We provide value to our clients by anticipating and resolving issues before they can become costly problems. Whether a client is a multi-location hospital system or a single out-patient clinic, our diverse backgrounds and experience allow us to customize solutions for each client’s specific needs.
For more information, visit 1904htm.com.
