By Erin Register
Based in Canton, Georgia, Acela Medical provides asset management and equipment maintenance support to small hospitals and health care facilities that need professional, technical and proactive support. “Currently, we offer preventive maintenance plans, repair and sales services in Georgia and neighboring states,” Acela Medical owner Mark Mayeux said. “We also offer HTM department support for surgery centers, urgent care facilities, as well as help larger organizations with project support, including onboarding equipment, asset management and staff augmentation during busy maintenance periods.”
TechNation learned more about Acela Medical in a question-and-answer session with Mayeux.
Q: What is the main focus of Acela Medical?
A: Class-leading customer service around all aspects of medical equipment sales, maintenance and repair is the main focus. This is especially important going forward regarding very large and new health care providers and their focus on reduced cost structures. Our strengths in Lean Six Sigma and value-based services enable these clients to achieve cost savings, reduced turnaround times and unique service solutions they would not see with other legacy providers.
Q: What services does Acela Medical offer?
A: We are a veteran-owned business that repairs and services surgical and clinical medical equipment. We repair and maintain infusion pumps, patient monitors, EKGs, CO2 monitors, powered beds, stretchers and also provide a sophisticated cloud-based client portal that enables asset management, email reminders and other convenient tools for our clients. We provide free on-site service and support in our Georgia service area, as well as free equipment repair evaluations. We also offer equipment rentals and short-term loans. Our hands-on engineering staff has been a valuable resource to clients when they have needed support to help solve unique, unexpected or unfamiliar equipment issues.
As one example of a value-based client solutions provider, we have seen a need in the industry for repair services for hard to find powered bed and table remotes. In some cases, a damaged remote connector will render the entire bed unusable. There has been some work on our end to identify the right suppliers who can provide legacy, hard to find components, which allows us to get these devices back to working condition and save clients the cost of replacement remotes or beds, extend the service life and improve their ROI.
Q: How does Acela Medical stand out in the medical equipment field?
A: Our commitment to client satisfaction, successfully solving complex equipment issues and being a trusted partner in improving equipment performance and ROI goals have been key differentiators for us. We are proudly veteran-owned, SAM registered and also have experience with managing and providing large equipment consumable product orders for large clients in multiple locations. We have a great, knowledgeable staff who is ready to actively help clients with all aspects of their medical equipment needs.
Q: Do you have any specific goals that you want Acela Medical to achieve in the near future?
A: Our three-year goal is to have sales reps in all major U.S. markets. This will enable us to expand our unique value-based medical equipment service offerings and continue to provide class-leading technical support. We also have a new industry vertical partnership with ivpump.com, and we look to significantly grow that relationship to serve customers who need infusion pumps, repairs, parts, rental services and consumables worldwide. Ultimately, our goal is to be the most trusted equipment solutions partner in the medical services industry.
For more information, visit www.acelamedical.com or email firstname.lastname@example.org.
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