By Erin Register
Scott Anderson and Scott Young met over 20 years ago when they began their industry careers at ReMedPar. After starting as a customer service representative, Young later moved into managing inside sales, logistics and inventory departments at both small and large companies.
After leaving the U.S. Army in 1997, Anderson started his career in the medical field as a bench repair tech on GE 9800 CT scanners for ReMedPar. His career spans from in-house engineer to field engineer to trainer. After seeing a need for helping customers cut costs and needing help with service himself, Anderson and two others started CT Resources in 2005, which eventually merged with AllParts Medical.
“Those of us who have been in this field for several years can relate to this being more of a lifestyle more than just a job or career,” said Anderson. “In 2019, I tried retirement for a second time. After almost a year, I still found myself giving tech support and agreeing to occasional on-site training and realized I missed the personal satisfaction of helping a customer get a system back up and running.”
During this time period, Young was contemplating a career change and made a decision to take some time away from the workplace. Eventually, Anderson and Young came to the realization that they still wanted to be involved in the industry.
“We both enjoyed working in an environment that has a direct impact on patient care, and by combining our skill sets, we can focus on satisfying our customer’s needs,” stated Anderson.
Q: What is the main focus of Axial Imaging?
A: Our focus is to be the best at what we do. We want our customers to know we will go the extra mile to get the job done. Customer service is our passion and motivation; all of the other services seem to fall in place when that’s your focus.
Q: What are some of the services Axial Imaging offers?
A: In simple terms, we want to be a helping hand to independent service organizations (ISOs) and in-house groups. We are here to serve with parts, technical support, onsite support and training and almost anything else our customers want, such as system installations and de-installs.
Q: How does Axial Imaging stand out in the medical equipment field?
A: Over the past 10 years, our industry has seen many changes with smaller companies being purchased by larger organizations and new businesses entering the market with the end goal of acquisition. Axial Imaging is a small, veteran-owned company with the sole goal of providing exceptional service to our customers.
A couple of weeks ago, I had a customer call me around 6:00 one evening. They had a system that had been down a couple of days, and I remembered running into the same unique problem about 10 years ago. I drove three hours to the site, and we were able to get the system back up and scanning that night. This not only allowed the center to take care of its patients the next day, but it also allowed the field service engineer to gain some in-depth troubleshooting experience.
Q: Do you have any specific goals that you want Axial Imaging to achieve in the near future?
A: While growth is necessary in order to continue to meet the needs of our customers, our plans are for Axial Imaging to remain a small company. One of the best lessons we have learned over the years is the importance of hiring employees whose ideals meet those of the company, providing them with optimal training and giving them the ability to have ownership in the decisions they make for our customers.
For more information about Axial Imaging, visit www.axialimaging.com.
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