FSI offers a full suite of software developed for and by health care engineers, designed to enable health care technicians to lead and run efficient and safe hospitals. Its CMMS offers products related to compliance and regulations, space management and rounding, data and analytics, as well as a mobile application, just to name a few.
TechNation interviewed FSI CEO Zachary Seely to find out more about the company.
Q: What are some of the services and products you offer? Is there a specific product you are excited about right now?
A: What makes FSI unique is that in addition to our deep software expertise, we offer professional services, including data collection, training, compliance and consulting to help ensure our customers are getting the most out of our products and are set up to succeed. Some of the newest elements we’re adding to our product suite in the near future will help with capital planning. These features will allow hospitals to leverage the rich data they have through their CMMS to ensure they can effectively apply their resources for the biggest impact. This is especially important today as many health care systems are faced with financial constraints and regular assessments of department expenses are top of mind.
Q: How does your company stand out in the medical equipment field?
A: What sets us apart from other CMMS providers is that we are purpose-built for health care. FSI has worked in this industry for as long as the company has existed, which is over 20 years. Our core focus has always been health care and hospital maintenance needs. That’s why so many of the members of our team have worked in hospitals, from biomed/HTM to operations and facilities management. Just as important, data integrity is at the forefront of our services. FSI started as a data collection and inventory service provider, which is still an important service we provide in-house. We believe that building the best software alone isn’t enough to enable the outcomes that are critical to our customers. They need to have clean, complete and accurate data to get the best outputs from the software. In essence, we’re a one-stop shop for a health care system’s software needs – a robust portfolio of CMMS, mobile, rounding, compliance, etc. You can find everything you need from one provider.
Q: What is on the horizon for your company?
A: In addition to the features we’re launching related to capital planning, we’re making several investments on the HTM side. After meeting with some of our HTM customers, we’re looking to improve workflow with clinical equipment inspections and testing and enhancing our regulatory standards reporting compliance to TJC, DNV and other AHJ. Additionally, we’re expanding scalable integrations through our new public API and diving deeper into real time location services (RTLS), both a priority for our biomed/HTM customers. When tied into CMS’s drawing-based location tool, finding equipment that needs work done will be easier. At the end of the day, we are constantly investing to ensure we are the right provider so hospitals can get everything they need from us and our partners. We want to be known as a reliable partner that enables safe and efficient operations.
Q: Is there anything else you would like our readers to know?
A: At FSI, we approach customer success a little differently from other software companies. We’ve recently launched The Neighborhood, an online community that allows FSI users to leverage each other, in addition to our in-house experts, to help solve real, practical, everyday problems and learn from their peers. Through discussion boards and regularly updated release notes and content, users have an online network and extension of their team to help them make the most of the product and learn best practices. We look forward to seeing your teams at the MD Expo this fall, or even someday around The Neighborhood – our team is always ready to meet new people in the biomed/HTM realm and see how we can be of service.
For more information, visit fsiservices.com.
