Mark Cooksey, DME Quality Engineer, Norton Healthcare
After the COVID-19 restrictions eased, Norton Healthcare’s census for its inpatient hospitals skyrocketed. With more patients in beds, clinical engineering was unable to gain access and perform PMs. During COVID, clinical engineering moved from an OEM preventative maintenance schedule to an alternative equipment maintenance (AEM) schedule but because of the rising patient census, it was missing the scheduled PM completion targets. How could biomed meet its scheduled PMs when it couldn’t gain access to the beds? This question led to another question. Did the OEM schedule actually prevent failures? Could beds be put on a repair-as-needed (RAN) schedule without incurring the risk of increasing repair downtime? Learn how Norton Healthcare used statistical quality tools to validate its plan to change from an AEM to a RAN schedule for its beds freeing up valuable biomed resources without sacrificing customer service.
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