Laserscope Lyra I
Q: I have an Error 20. I need to know what to do?
A: Error 20 is “lamp failed to start.” Check the 12V and 24V. The manual also mentions checking water temperature and pressure. In my experience, it may also be low resistivity in the water. The easiest way to rule that out is to drain the coolant, replace the DI filter and refill with distilled or sterile water.
Stryker 1488 HD
Q: We have two Stryker 1488 cameras that won’t white balance and they go dark after 3 minutes. Is there a way to reset the system? Might there be another setting that needs resetting?
A: It seems like something overheats inside your consoles or the heads. I would start with troubleshooting the issues with air flowing the units. Try also quick cross connecting the hot head or console with the other cold ones. That might give you an idea of what is out of order either the head or the console.
Siemens Arcadis Varic
Q: I have a problem with Arcadis Varic M460 error “ASP_ABE_E_222 Examination Task Card: Unable to successfully complete startup phase. If this problem occurs frequently. please save patients on CD or network and remove those patients from the patient browser.” I tried to delete all patients but there was still an error. After that I got the error “ASP_ASM_E_70.” I also tried not restarting the system, just closing the system message window. It looked normal. The monitor shows tasks for both. I checked the battery and it is good, BIOS configuration is good and the graphic card configuration is good. I did not connect C-arm X10.
A: When you said both task cards are visible. Do you see the browser/acquisition task card on the left monitor and on right monitor the filming task card? You should not have identical task cards on both monitors.
A: ABE_222 is a problem with the Exam task card.
ASM_70 is a serious memory issue.
Let’s consider E222 first.
- Make sure the network cable is connected.
- Make sure you have an IP number in the TCP/IP configuration within local service.
- Make sure there is no duplicate IP configured.
E-70
Maybe related to above or there is a graphic card problem, make sure the two monitors show different task cards. If they are the same this could be your problem.
Remember if the DVI/DP connectors are removed from the PC and the PC powered the graphic card setting revert to default!
Reply: This unit never connects to the network. Both monitors show different task cards as normal.
A: If the local LAN IP is missing it can cause problems, please check if an IP is present normally 192.168.0.1. The only other suggestion is to clear out any windows temp folder contents and Syngo temp folders. Use F8 at power-on to access windows “safe” mode. Then, look for the various temp folders to clear contents. One last thing, just in case the database is not corrupted but has a problem (even though the patients are deleted). While in safe mode, go to D:/ Data and look for the exchangeboard folder, rename by adding old, so it looks like exchangeboardold. Save and shutdown the PC, then restart. Syngo will count up to 99 and then restart. Be patient, it will re-create a new exchangeboard folder and browser will popup. Then, see what happens, if all OK you can then go back in using safe mode and delete the old exchange board and folder. Remember to remove anything within the recycle bin (again via safe mode).
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