Q: I have a problem with 9800 Plus. Loading stops at the fifth arrow. After checking the PC in the monitor stand, I found that the hard disk drive can’t boot. I think its a deficit hard disk. Any ideas or help please?
A: Check your bios battery on the SBC. It should be greater than 3VDC. Could be your hard drive as well. From the service manual, generator object tasks initialize. If boot-up fails on this arrow, check communications between Workstation and C-Arm. Check the ARCNet. Verify that Workstation completely boots.
A: Stopped boot on 5 arrows means communication problems. Check the main cable between Workstation and C-arm.
A: Sounds like you have pins on the lemo connector that are pulled back. Take the dog house off and check the pins on the back of the lemo connector. You might be able to get lucky and pull out the tabs on the pin. If not, just replace the lemo connector.
Q: One of our Welch Allyn Spot Vital Signs displays a E42 error. The battery indicator is always empty as if the battery was low, even when it’s not. I found that disconnecting the connector to the compressor and valve removes the error and then the battery voltage displays properly. Can anyone help me with that?
A: E42 error happens when the date and time are missing. Disconnect the battery for 5 minutes, then re-connect and go into service mode and enter the correct date and time.
A: Did you check if the battery voltage was actually low? Is it possible the battery was completely dead causing the date/time to be lost?
A: This is from Welch Allyn’s website, “E42” error may mean you need to reset the date and time on Spot Vital Signs Device.
To clear the E42 error code:
Power the Spot Vital Signs off, wait five seconds, and power on. If the error code reappears, then power the Spot Vital Signs off and disconnect the battery for five minutes. Reconnect the battery and power on.
After disconnecting the battery for a few minutes, you must program the date and time screen.
To reset the date and time:
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