Q: My Vivid 7 has a Windows error at startup saying Windows could not start because the following file is missing or corrupt: WINDOWS\SYSTEM32\CONFIG\SYSTEM PLZ HELPOUT. Any expert brother advise needed.
A: Many times the software is in a sleeve on the left side of the unit under the big plastic cover. Just need to pop it off and look either inside the plastic panel of the computer (BEP). Hopefully you have a copy or it is written somewhere, your license option string. You can probably get away with reloading the C partition since you have a Windows error, but I believe you will still need this string.
A: Try running chkdsk on all partitions.
1. Boot into Windows (if you have a service key. If not, it’s a SW load)
2. Open CMD prompt
3. Type chkdsk /f c:
4. Type y then Enter to the question about scheduling for next boot
5. Type chkdsk /f d:
6. Type n then Enter to the question about force dismount
7. Type y then Enter to question about scheduling for next boot
8. Type chkdsk /f e:
9. and 10. Repeat steps 6 and 7
Exit command prompt remove service key and reboot. Don’t touch any keys during the chkdsk process. The system may reboot several times before booting normally.
A: As previously said, the software installation disks are often stored inside the system. Remove the left side plastic cover by turning the large screws a quarter turn so that the slot is horizontal and then pulling out on the front left corner. That exposes the Back End Processor with a disk sleeve attached to the BEP cover. You need 2 disks, one for the Base installation and one for the Applications software. If you have a picture of the About screen or know what version of software your Vivid 7 has, check the disks to see if they are the correct ones. The software with the system may not match what is installed if upgrades or updates have been done.
When reinstalling software the Option Key(s) will usually restore automatically. If not, you will need to enter the Option Key after installing software in order to get the system to function as an ultrasound system. Sometimes a record of the SW Option Key(s) such as a printout of the System Admin page is inside the disk sleeve, or it may be on a label attached to the Back End Processor frame.
Be sure to run the DC Offset Calibration after installing software.
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