Q: What can I do about an Error 88 message? What does it pertain to?
A: I actually contacted the manufacturer. They wrote, “Error 88 on the Allegra 21R is related to an over temp issue on the main power board or control board.”
Reply: Interesting! If the unit is giving the error code even when it’s cold, i.e., not used in some time, then I’d say it’s the board.
Q: When I switch on the machine, it will turn on and the logo is showing on the display, but then it freezes and I’m not able to control the ventilator.
A: First thing to do is reload the update software. This is a PCMCIA card, which is one of three types (Update, Upgrade and FSS). Then, PCMCIA updates the software in all the boards. NOTE: If you tried swapping boards from another Servo-i without the exact same software revision, it will give this error. You need the update card to do any troubleshooting.
Q: The manual suggests that there is a disconnect somewhere between the foot press and shutter. Has anyone worked past this issue? We were helpfully told to “ensure the press was used firmly.”
A: Error 82 is a code generated when the shutter does not close. So, if I understand correctly, the footswitch was pressed, and the shutter responded. But after releasing the footswitch, the shutter stayed open or didn’t close fast enough. Verify that the shutter is not catching on anything that may hinder its closure. Also, verify the spring hasn’t lost its tension.
Q: When starting the device the error “BLANK ABNORMAL” appears and the platelets are high.
A: This is a regular situation with the BC-2800, especially if left unused for a while.
Just perform the Probe Cleanser and E-Z Cleanser. If the PLT is still high, check the tube on the inner left side of the machine, the one that brings in the Diluent. Make sure it is clean. You can remove it and flush it out with a cleaning agent.
These two points should get you sorted. All the best.
Reply: I cleaned the chamber, and the tubes were poorly fitted to the diluent outlet, rust ended up falling into the solution and it was read as platelets. Problem solved!
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