Siemens – Acuson Sequoia 512
Q: When I turn on the ultrasound it doesn’t pass the screen with the trees. The loading bar that says “system starting” loads to the end and doesn’t do anything else. Can someone please help me with this problem?
A: You need to reload software. It is corrupted! You may have to replace the HHD if it doesn’t take.
A: Since it gets to the end of the boot-up before it fails, that might be caused by corrupted presets or a corrupted patient database. Try restoring the last good backup done on the system. If that doesn’t do it, reset the Aegis data, the patient database. In our experience, one of those two things fixes about 90% of these problems when this is the symptom.
STERIS – AMSCO 3085
Q: I need help determining the following problem. Our remote suddenly stopped working. It started with all lights flashing when you first turn it on and then everything went out. Sometimes it would turn on normally and you could use it, but only for a few seconds and then it dies. After that it makes a clicking sound when you press ON and OFF, but you can’t control anything. This is my first encounter with this technology and any help/advice is greatly appreciated.
A: There may be two sets of battles pending your model. Are the small batteries 12VDC 2.5Ah good? Does it drive while plugged in? Verify these points.
A: Call Steris tech support 800-333-8848 or 8828 and verify whether the remote control board is good. If there are lights on the control board on the column, one of the cables from the control board to the power supply may have a bad section or bad connections. I have one that is doing the same thing. I can’t remember the pins right now. Steris tech support will help.
A: There are two sets of batteries under the base cover. One set for the remote control to work, the other for the motor. The control batteries are probably dead or not plugged in properly, if your aux controls only work when plugged in, I’d say motor batteries as well. Even though they were replaced recently, that doesn’t mean that they were plugged in properly or that they weren’t dead or damaged before they reached you. Also, you have a power supply issue that isn’t charging them, converting properly, etc. 2080s occasionally have a regulator issue on the power supply. Check your battery voltages first, then plug it in and see if they are getting enough power to charge.
A: Does the hand control cut off when you wiggle the cord? These are bad about wire breaks near the strain relief. Replacement cords are available and easy to replace. Swap to another table if you have that luxury and see if the issue is in the hand control. Normally the only “clicking” noise you hear on these is when you first apply A/C voltage. If it is cycling or chattering or clicking multiple times, I would suspect the A/C plate assembly where the power cord plugs in, the cord itself or the voltage selection rotary switches on the power supply. I have seen these cause issues several times and is normally sorted by simply exercising the switches by turning them back and forth a few times with the A/C disconnected.
Turning the hand control “ON” or “OFF” will also produce a clicking noise, but it would be impossible to “chatter” those clicks or cycle them quickly as those relays latch either way dependent on input from the hand control. Basically, once the hand control is ON, lost connection, bad board, bad blister pad, lost power, etc. would just turn OFF. The ON command is not restore-able and will have to be sent again by the hand control to hear another click.
A: Have you removed the cord/cover from the bottom of the hand control? The connector is bad about unplugging itself from the board, especially if it wasn’t secured properly. Could be something that simple, otherwise, I would suspect one of the three components in the hand control assembly. Cord, board or case/switch pad. It is difficult to further nail it down without spares. Does the time the lights will stay on seem consistent? Or random? If consistent, I would lean toward the board, if random I would look more at the cord and case. Also, keep in mind that actuating any of the manual override switches, including the floor lock, will turn the hand control off. I would stick with A/C powered testing only until you have everything back to normal in that state before delving into battery issues. It is easy to chase yourself in circles with battery/power issues.
A: I have had a very similar issue. The problem ended up being a bad override board.
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