Sodexo, a global food services and facilities management leader, announced the company has signed an agreement with AtlantiCare, effective June 21, to provide a range of on-site operational services. Together, Sodexo and AtlantiCare will focus on elevating overall patient and employee satisfaction with Sodexo providing best-in-class clinical nutrition expertise, innovative environmental services, facilities management, healthcare technology management, and a centralized call center to streamline service delivery across the health system. This centralized response center will support on-demand, hotel-style patient meal ordering and serve as the hub for receiving and dispatching requests for environmental services and facilities requests. The partnership also includes a new eat>® retail dining destination with 2 Micromarkets for those visiting the facility and use of Sodexo’s proprietary infection prevention program, Protecta®.
“Sodexo is proud to bring our industry-best food and facilities services to AtlantiCare and partner with their onsite team to achieve our shared vision of building healthy communities through individualized patient care,” said Molly Matthews, CEO – Sodexo Healthcare, U.S. “We plan to leverage our extensive — and proven — expertise to help further transform AtlantiCare’s patient experience along crucial touchpoints, including offering delicious, nutritionally-specialized menu options for in-room dining, customized specifically for AtlantiCare, and utilizing state-of-the art cleaning systems.”
In addition to premier patient and staff dining, operational efficiency is a critical focus for Sodexo’s leadership team. Integral to Sodexo’s success is the use of Sodexo’s Site Management System, a foundational IT platform, which enables operators to streamline service and business operations.
“At AtlantiCare, we are focused on delivering care that puts patients first and supports the people who care for them,” said Michael Charlton, president and CEO of AtlantiCare. “Our partnership with Sodexo helps us create an environment where comfort, dignity and healing are built into every part of the experience. When our facilities are designed with both patients and team members in mind, we strengthen our ability to provide safe, consistent and compassionate care. This is part of our ongoing commitment to excellence at every level of the healthcare journey.”
