Acela Medical provides asset management and equipment maintenance support to small hospitals and health care facilities who need professional, technical and proactive support. Currently, Acela Medical offers preventive maintenance plans as well as repair and sales services in Georgia and neighboring states.
“We also offer HTM department support for surgery centers, urgent care facilities as well as helping larger organizations with project support including onboarding equipment, asset management and staff augmentation during busy maintenance periods,” Acela Medical Owner and CEO Mark Mayeux explains.
Acela Medical has a unique background
“Quality systems and standards are mandatory in the healthcare industry and our substantial hands-on experience with ISO 9001 and complying with multiple accreditation bodies is integrated into our day-to-day operations,” Mayeux says. “This means clients are confident that our services meet high standards with consistent results, and we strive for continuous process improvement.”
Complex maintenance and equipment calibration methods are a large part of the aerospace industry and Acela Medical has adapted these approaches into applicable durable medical equipment (DME) support processes. These processes provide original equipment manufacturer (OEM) levels of maintenance and provide clients with high levels of equipment uptime and better return on investment (ROI).
“I am Lean Six Sigma Black Belt certified in the aerospace and health care equipment and consumables industries. Providing value while operating at faster speeds, with no waste, are key aspects of Six-Sigma. Acela Medical has incorporated these concepts as well as the use of industry leading automated test equipment and 24/7 cloud-based asset management, into our services,” Mayeux explains. “Our extensive experience building Six-Sigma business support processes directly benefits health care organizations by providing clients with best-in-class support and cost savings for their critical equipment.”
Acela Medical is committed to positive patient outcomes through value-added asset management/PM programs
Clearly linking effective PM programs to positive outcomes for patients while improving the bottom line for facilities is key to overcoming internal roadblocks and the break/fix mentality.
“We recently had a client who did not track equipment battery aging. In the Atlanta area, as in other parts of the country, we have thunderstorms that often affect a facility’s electrical power quality. A storm caused issues with some of their older equipment,” Mayeux explains. “We helped them develop and implement a simple, practical plan to better manage their battery fleet and minimize equipment failure. Common facility issues like power surges and drops can be mitigated with the right PM and asset management strategy. Proactive plans can also benefit patient care and reduce caregiver workload. Part of our commitment to better health care is to clearly explain the benefits of practical, value-added maintenance programs to clients and stakeholders.”
“Our asset management process is indispensable to our clients as it provides a cloud-based, 24/7, easy-to-access system for PM records, cost information and email reminders of upcoming events,” he adds. “I have worked with clients in the past who had multiple mobile patient information carts, but were not sure if all required maintenance was done and what the status of the carts were. We worked with them to help manage and control the process including finding, categorizing and tagging the wireless patient information carts so that the client knew how many were active and ready to provide value to the facility. These issues usually don’t become problems until someone needs a cart to quickly input patient data and one is not working or is unavailable. Our system is configurable so we can easily include client-specific aspects of each equipment type such as last PM date, pictures of the equipment and maintenance status auto-email functionality.”
24/7 EquipCare Portal
Acela Medical looks to build on its recent success in the future by continuing to employ the best and brightest HTM professionals
“Finding and hiring great biomed/HTM team members is key to class-leading customer service and satisfaction. We are actively looking for engaged biomeds and sales professionals to add to our team. I look forward to adding new team members and expanding our knowledge of additional equipment types to enable us to provide a broader array of equipment maintenance support coverage to our clients,” Mayeux says. “We are also currently working through the ISO 13485 certification process with our registrar and are targeting certification in 2020.”
“Along with cultivating our team we are working to grow strategically by finding great health care partners to drive long term value for the business,” he adds. “Our focus on client value and improving patient outcomes motivates us to constantly improve in all aspects including cost, time and service offerings.”
Choosing a DME/HTM Partner
Acela Medical provides all of the technical experience necessary to support medical equipment including cloud-based asset management systems and business processes so that health care providers can focus on improving patient outcomes. The goal is to help health care organizations make accurate determinations of patient health and Acela Medical does this by providing best-in-class medical equipment support and service so that patients are properly diagnosed.
“Acela Medicals’ ability to innovate on equipment service and support while providing the highest quality is critical to our success. We work closely with our clients on a daily basis to ensure that we understand their needs,” Mayeux says. “Our service focus helps us grow and succeed so that we are a trusted biomed service partner with our clients and customers.”
For more information, visit AcelaMedical.com.
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