Phoenix Data Systems, Inc. was formed in the early days of specialized software based on the urgent need for hospitals to have a modern maintenance work order system. In 1984, after two years of design and development, the first AIMS system was delivered to eight Michigan hospitals. Today, AIMS is used in 3,000 facilities in 18 countries. Phoenix recently launched its fifth platform to carry AIMS users well into the late 2020s and beyond.
“Our most exciting product is our fifth generation CMMS, called AIMS 3,” President and CEO Ben Mannisto says. “This is not just a facelift of our current product, AIMS.NET, but rather a culmination of 35 years of experience in the industry listening to our customers’ needs and requirements, and putting all of that into a rewrite using the latest technologies.”
“With built-in metrics and machine-learning algorithms, we can instantly alert users when they are drifting from acceptable performance levels, costs, task results, compliance, or other trackable metrics. AIMS 3 will provide improved workflows and more information at your fingertips, so technicians can spend less time using the software and more time out on the floor taking care of medical equipment and maintaining facilities,” he adds. “AIMS 3 will be browser agnostic with built in dashboards, and can be installed locally or hosted by Phoenix at one of our offsite data centers (cloud), in either the U.S. or Canada.”
Other highlights of AIMS 3 include the ability to run the application on any computer, tablet or smartphone, customizable screen layouts, a customizable user interface, and system-wide audit trails.
“The product will still feel familiar to our existing customers so there will be little to no training needed to make the transition to AIMS 3. With a full API to every field, we are able to interface with other products used in hospitals such as ServiceNow or Remedy, for hospital-wide work order systems; PeopleSoft, Lawson, or McKesson for purchasing systems; AeroScout, Versus, AgileTrac, Intelligent Insights, and others for RTLS; and ANSUR, BC Group, Datrend, or Meditech for equipment testing devices. There are more than 45 interfaces already completed or planned for the next 2 years,” Mannisto says.
“Phoenix is consistently solving hospital engineering departments’ needs and adapting to changes. The next major achievement will be dynamic analytics to help engineering departments become more labor efficient and effective, including reducing costs and smart troubleshooting, which will strengthen the newer technician’s ability to maintain and repair equipment.”
The company’s foundational success is predominantly based on three things, according to Mannisto.
He says those three things are staying on the front end of Healthcare Technology Management’s evolving needs; utilizing current hardware and software technology; and quality customer support.
“Weekly surveys show that AIMS average satisfaction is 96%, whereas the North American service industry standard is 86%. This is accomplished predominantly by listening to our customers and responding to their requests accordingly,” Mannisto says.
Phoenix remains committed to the healthcare industry’s clinical and facilities engineering departments through its products – AIMS and Superior Analytics. This commitment is also reflected by its involvement within industry-specific organizations. “Our core competency is stated in the following thesis: Choose AIMS and you will never search for another CMMS,” says Mannisto.
“Our senior management is involved in the healthcare industry and is a member of many national committees where trends and industry needs are identified in advance,” Mannisto explains.
Phoenix takes great pride in being able to listen and help customers with unique solutions when needed. No matter the issue, Mannisto says Phoenix and AIMS are there to support our customers.
“Phoenix’ mission is simple: to serve our customer’s needs. Our foundation of success, our longevity and our growth are all based on this mission,” he adds. “Phoenix serves customer needs by staying current, if not ahead of, healthcare engineering department requirements, staying current with technology hardware and software, and listening to our customers. This has been predominantly achieved through 34 annual User Symposiums, which continue to provide an open exchange of ideas to support users’ needs”
For more information, visit goaims.com.
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