Sponsored by Retrieve Medical Equipment
Retrieve Medical Equipment began as a company that does exactly what its name says – retrieve medical equipment. Since their first days in business, they have helped hundreds of hospitals, imaging centers and other medical facilities turn their out-of-service imaging and biomedical equipment into a revenue source. Six years later, the company has experienced 300% growth since it first began.
The company has also expanded its offering to continue to help the clinical engineers, imaging directors and the HTM community it serves. They now provide refurbished equipment solutions, deinstallations, service, and financing options, in addition to retrieving out-of-service equipment, to more than 850 clients across the United States.
TechNation magazine recently found out more about the company during a question-and-answer session with Retrieve Medical Equipment Owner Randall Brunswick.
Q: Can you share a little about Retrieve Medical Equipment’s history and how the company has achieved success?
Brunswick: As an account manager working for other companies, I felt most fulfilled when I could really provide value to the clients I worked with and develop longstanding relationships. So we have built our company around the customer experience and making our customers’ lives easier.
Here’s one example: When purchasing out-of-service equipment, we pay before we pick it up. We want our clients to feel 100% confident that they’ve chosen the right company to work with; therefore, we make that commitment. We understand the revenue earned from the sale is ultimately going to improve patient care. A department is going to use the funds to purchase next generation equipment, service or make other improvements. We respect their mission to take care of the people in their community – the mothers, fathers, teachers, leaders and children that live there.
Q: What are some advantages that your company has over the competition?
Brunswick: One of our main advantages is that we have designed our service to be easy for you. When purchasing equipment, we return offers quickly. We always work around your schedule for deinstallations and pickups. We also have reps across the country that we can send in – at no charge to you – if you have lots of items and not enough time to inventory them.
Key staff at Retrieve Medical Equipment with Randall Brunswick, owner, far right.
Q: Can you explain your company’s core competencies and unique selling points?
Brunswick: In our core business of purchasing equipment from hospitals, we have several unique selling points.
Q: What are some challenges that your company faced last year? How were you able to overcome them?
Brunswick: Retrieve Medical Equipment has experienced steady growth year-over-year. In 2019, we needed to change the way we run our business in order to continue to manage our expected growth. We needed additional team members, space for a larger headquarters, and new internal processes to bring it all together. Good communication, great project management skills, diligence, and always staying focused on our customers have been the center of our success, now and in the future.
Q: Can you share some company success stories with our readers — one time that you “saved the day” for a customer?
Brunswick: This year, we deinstalled eight operating rooms for a hospital in the southeast – everything from the surgical lights, video monitors, tables, and warming cabinets to a uroskop. We purchased the equipment from the rooms, which made the entire project cash flow positive for them. They received funding from us for that equipment – and the deinstallation was done at no charge to them. This solved both their need for deinstallation and to remove their equipment. They were very happy.
Q: What product or service that your company offers are you most excited about right now?
Brunswick: We have been able to provide great value to our customers with our deinstallation service – in some cases gaining up to 30-40% savings for them. Our technical teams are also top notch – so our customers have really appreciated the quality of service plus the value. Oftentimes, we can even provide free phone-based technical service to clients, and we encourage them to reach out to us for this service.
Q: Can you highlight any recent changes to your company, inventory, services, etc.?
Brunswick: Our most recent addition to our offerings are our financing options. For customers looking to lease equipment, we offer a better option than many OEMs or banks will provide.
First, we will finance not only the equipment, but include labor, shipping, software, full-service warranties and maintenance agreements to complete the solution for you.
Second, the residual is fixed and fully disclosed, which allows you to build equity quickly. If you need to upgrade the equipment in a few years’ time, you would receive the profitable difference between the residual and the equipment sale – which is a big benefit. We also offer no prepayment penalties and the ability to extend the term, should it be needed.
Q: How does your branding tie into the mission of your company?
Brunswick: People often recognize us as the company with the dog in our logo. He stands not only for what we do – retrieving, as he jumps for the ball – but who we are and how we do it. We are your loyal friend, happily jumping higher, running faster and working harder for you.
For more information, call 330-963-0277, email firstname.lastname@example.org or visit www.retrievemedicalequipment.com.
*By entering your email address, you agree to receive emails regarding TechNation Magazine, Webinars, and Exclusive Promos.
© 2020, TechNation Magazine. Site designed by MD Publishing, Inc.