Sponsored by Nuvolo
A recent analysis completed by Kaufman, Hall & Associates LLC and released by the American Hospital Association shows the dire impact of the COVID-19 crisis on the financial health of hospitals and health systems.
Worrying about their hospitals’ operating margins keeps hospital executives up at night; they’re looking for ways to do more with less. In other words, to be more efficient. Creating a Connected Workplace for Healthcare gives your healthcare technology management (HTM) department the ability to be part of the solution.
The Connected Workplace for Healthcare is where hospital support teams, like HTM, IT, real estate, facilities, supply chain, pharmacy and more, work together on one platform to support the hospital, clinicians and patients.
The Connected Workplace for Healthcare delivers better coordination and efficiency while ensuring that hospital facilities and medical devices are safe, compliant and operational.
When support teams work together on one system, work gets done faster and needs fewer people. And, you’ll capture business intelligence to make significant cost-saving decisions. Here’s how:
1. Superior Work Order Management
On a connected platform, hospital staff can easily report a problem anywhere on the hospital campus through a self-service portal. Then, IT, HTM and facilities technicians use a single platform – with mobile functionality – to coordinate together, quickly troubleshoot the issue and respond appropriately.
It doesn’t matter if the work order/incident ticket was initiated in IT, HTM, facilities or another department, as different departments troubleshoot and resolve the issue, the work history is visible to all.
When assets, locations and work are captured on one platform, you can use smart dispatching. Smart dispatching uses workflows and business rules to automatically route work orders/tickets to the right department and technician in real-time, ensuring service requests get to the right people at the right time and are never missed.
2. Smarter Planned Maintenance (PM) and AEM Management
The Connected Workplace for Healthcare can auto-assign planned maintenance work orders to technicians based on date, location, skills, technician workload, vendor support, etc.
You can easily manage your alternative equipment maintenance (AEM) program to identify devices that are eligible for an AEM and reduce the number of PMs that do not improve equipment performance. At the same time, you can measure your AEM program performance in real-time to ensure safety and compliance.
This allows your department to dedicate its time to work that improves equipment reliability, safety, patient care and clinician satisfaction – working smarter, not harder.
3. Comprehensive Medical Equipment Management
The Connected Workplace for Healthcare combines the following medical equipment management functionality across multiple support departments:
- asset and inventory management;
- OT security management – identification of configuration items, device risk scoring and mitigation, incident response workflows;
- real time location identification (when integrated with RTLS technology);
- work order management and workflow automation;
- contract management;
- parts purchasing and warehouse management;
- service vendor management;
- auto-assignment of work orders/tickets based on staff skills, location, workload and availability;
- project coordination;
- capital planning; and
- space and real estate planning.
This level of coordination and automation greatly improves efficiency and lowers costs.
4. Reporting & Financials
Hospital support staff updating work and asset information on the same database creates powerful analytics.
Use the data collected to:
- Prioritize equipment replacement needs;
- Better manage and consolidate service contracts;
- Understand your equipment management costs;
- Adhere to regulatory reporting requirements; and
- … so much more.
When integrated with your network OT device monitoring tool, you also can identify specific devices and locations experiencing a possible cyber-attack, track equipment usage in real time and identify unknown equipment hitting the network to help keep your inventory accurate.
Support teams working with the Connected Workplace for Healthcare gives you unprecedented access to data. Making operational decisions based on accurate business intelligence will help your department work smarter, not harder with the same or even fewer resources.
A connected workplace platform does the work for you, saving critical time and costs. That’s automation at its best!
Visit nuvolo.com to learn more.