Sponsored by Conquest Imaging
We’ve all been there. A control panel is not functioning, and you send it in for repair. A few days later you receive a call stating that the part is not repairable, and you will have to order a new one. This is even more frustrating when a full replacement is substantially more than an exchange. What happened? Why is it not repairable?
Many companies return a piece of hardware on exchange with the expectation that there is no physical damage to the hardware. If a cosmetic piece is cracked, disfigured or broken, it cannot be repaired. An example would be a control panel for a Siemens S2000. These come in with chunks out of them. At that point, all we can do is scrap the housing and order a new panel. This purchase price must then be added to the customer’s final cost.
When we receive a control panel that is not damaged, we can begin the refurbishment process. We will replace any defective electronic components, thoroughly clean the cosmetics and boards, replace the membranes and fully test the panel. This process comes with a substantial cost savings to the customer. The best way to keep your cost of repair down is to remove the hardware you want to exchange carefully. Bent pins, missing plugs and damage can make the hardware unrepairable.
Here are some tips to ensure proper removal of the hardware.
As always, take it slow, no need to rush removing the parts.
These steps will insure that the part you are sending for repair or exchange will arrive undamaged and repairable.
For more ultrasound technical tips and tricks, or to view technical support videos visit www.conquestimaging.com. Conquest Imaging Technical Support is available 24/7/365 at 866-900-9404.
Mike Davis is a Technical Support Specialist at Conquest Imaging.
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