The recent Webinar Wednesday presentation “Request Management: New Opportunities for HTM Service Expansion” was sponsored by Accruent and eligible for 1 credit from the ACI.
Presented by Al Gresch, vice president of healthcare strategy and Rick Joslin, senior advisor, healthcare strategy, the webinar discussed healthcare technology management and how it extends well beyond just the typical break/fix function.
The expert presenters discussed why equipment availability is a key component of efficient delivery of patient care and how ensuring clinical staff has what they need when they need it optimizes productivity and patient satisfaction. Gresch and Joslin also shared how to increase the value an HTM department brings to its organization by supporting equipment availability over and above just repairing it.
During a question-and-answer session, attendees asked about finding time to implement the process discussed and if the concept results in more strain on medical devices.
Gresch answered the question, “I understand the logic and potential cost savings associated with higher equipment utilization, but would that not also reduce the lifespan of that equipment and increase the number of repairs?”
Gresch explained that the devices are designed for heavy use.
“Equipment wasn’t designed to operate just 40 percent of the time,” he said.
The presenters fielded more questions and shared insightful answers with attendees.
The webinar was popular with about 100 live attendees. An on-demand recording of the webinar is also available for viewing. Attendees were asked to provide feedback via a survey that included the question, “How will today’s webinar help you improve in your role?”
“It encourages me to be more forward thinking. We get overwhelmed with the daily tasks and sometimes forget other options would help,” Senior Technician E. Petrea, CBET, said.
“The suggestions on how to improve the CE department’s value will help us stand out, so departments are able to recognize who we are/the work we do rather than blending in with the other support staff,” Senior Site Manager K. Lawrence said.
“Gave insights on some improvements we were considering and made me more aware of some pitfalls,” Clinical Engineering Manager M. Woods said.
For more information, including a list of upcoming webinars, visit WebinarWednesday.live.
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