MW Imaging celebrates 25 years of outstanding service and growth in the ultrasound industry this year. The company’s growth can be attributed to its focus on customer service as well its commitment to seeking out quality employees.
MW Imaging Founder and President Robert “Bob” Grzeskowiak knows his company’s success and longevity go hand-in-hand with his intense and unwavering desire to provide the best possible customer service. This trait is nurtured in a company-wide atmosphere that consistently produces excellence.
“I think our key to success is customer service. Providing our customers with reliable quality parts, probes and systems, immediate call back response, 24/7 free technical support, six-month warranty for most parts and a reliable competent staff that meets and exceeds our customers’ expectations,” Grzeskowiak says.
MW Imaging Operations Manager Amber Sportsman loves the company’s unique approach.
“We say it all of the time, but honestly, our personal approach to our business is what has led to our loyal customers. MW Imaging has become a trusted name in the ultrasound industry. We aren’t saying other companies don’t have loyal customers but to our customers, we are rock stars,” Sportsman explains. “Our customers have our cell numbers, they know they can call us anytime and we’ll pick up the phone. They know we’ll come in on a weekend to get parts out for Monday morning delivery. We know about their families, we value so many of them as friends – it’s not always just about the business.”
MW Imaging Northeast Director Bob Coyle points out that industry expertise is another factor in the company’s growth because it goes hand-in-hand with providing outstanding customer service.
“We are a small, privately owned company that focuses on what we do best which is medical ultrasound. Our service professionals average over 30 years of experience in the ultrasound field,” Coyle explains.
“Our extensive inventory enables us to solve most system issues with one site visit. This service results in quicker uptimes and a reduction in parts, labor and travel costs,” Grzeskowiak adds.
MW Imaging’s Matthew Nafziger says the company evolves with the newest technology and devices in ultrasound. It is just one more way MW Imaging provides excellent service.
“We’re always adapting to the recent changes in the ultrasound field. Whether it’s a new system or new process, I feel like we’re always ahead of the industry,” Nafziger says. “Even though we may not advertise it right away, we’re always spearheading new systems, technologies, and the capabilities of a ultrasound system.”
MW Imaging Senior Field Service Engineer Tom Hanak is confident in the capabilities of MW Imaging’s proven team.
“I’m excited about all our products and services, it’s a great feeling walking into a ultrasound room knowing that you can fix just about anything that is going wrong with their system,” Hanak says.
Coyle says MW Imaging stresses the importance of providing customers with what they need, sometimes before they even know what is coming up in the ultrasound industry.
“We work with the departments to try and tailor our services to their particular needs. If the department prefers to tackle the service we are there to provide tech support and parts support and to provide onsite service when needed,” Coyle says.
“We work to stay ahead of the curve with new product introductions. We make certain that when a new product is introduced that we will be ready to support it with parts and technical expertise once the warranty period has expired,” he adds.
Teamwork among the entire MW Imaging staff is another strength of the organization.
“I believe businesses are faced with challenges every week, every day, every hour. They can be as large and unique as the advancement in technologies or as small as helping a customer over the phone. In every instance, we are able to overcome these obstacles as a team,” Hanak says. “Our experienced staff combines to hammer out these challenges as they come up.”
MW Imaging’s facilities empower the team to do the work they do and achieve exceptional results for customers.
“Our 10,000-square-foot facility supports our research and development/technical support group, probe repair unit, PCB repair unit, shipping department, administrative staff and warehouse,” Grzeskowiak says.
However, MW Imaging will never outgrow its core beliefs.
“Honesty, integrity, knowledge, experience, and that personal touch are the foundation of MW Imaging’s mission,” Andrew Geidel says. “Expect the best, expect the commitment, and expect success!”
MW Imaging’s founder and president attributes the company’s success to his employees. He is excited about MW Imaging’s 25th anniversary and is looking forward to another 25 years.
“MW Imaging will be celebrating its 25th year of providing our customers with reliable products and services in 2016,” Grzeskowiak says. “The company started in a modest garage setting and today is one of the top third-party products and services company in the U.S. and international markets. This success would not be possible without the dedication of our current staff. I’m truly grateful and appreciative of their hard work and dedication.”
For more information, visit www.mwimaging.com.
