Q: I have a problem with the sponge rollers of my AGFA CR30x. I looked on the Internet and found the kit of rollers for $800. Is there a way to change the sponge rollers but not the entire set? The part number is CM+9517590304. I’m a veteran and live in Ecuador. I have two days my CR stopped working and I need to make it work again the fastest way possible. My technician said that we need to import the parts. What do you recommend?
A: You must change the rollers. This version of CR 30-X has sponge rollers and over time they deteriorate. It released dirt inside the unit and generated errors. I have had this happen very frequently.
Q: My IE12 ECG machine doesn’t print the rhythm strip on the ECG paper even though the rhythm strip is displayed on the screen. What could the issue be?
A: It may be a paper problem. The paper driver may be faulty.
Q: We are having an issue with our Hologic Discovery system. The system will come up and will do the phantom calibration at start up but then, after a few minutes, the exam table with the scanner shuts down. It is giving the messages:
“Error in function CCommonDevice :: WriteDevice 1”
“The X-ray controller is not generating A/C line interrupts. Please check that the instrument Power switch and the X-Ray Enablekey are on. – Fix the problem and press “OK”-OR-Press “Cancel” to start QDR without the scanner.”
If anyone can point me in the right direction on fixing this issue it would be greatly appreciated.
A: The fix for your problem is:
1. Reinstall software APEX and device driver of the COMCOM
2. COMCOM board replace.
A: The biggest issue with “No AC line interrupt” errors is that the signal is daisy chained throughout the entire table. It could literally be any board, the computer, ComCon, and so on. I recommend calling Hologic Skeletal Health Support at 800-321-4659.
Q: How do you remove the data and power ports? Is there a certain type of screw driver to use?
A: This requires a special tool from Moog. They call the ports LEMO connectors. Moog won’t sell them to you, I believe, unless you have been to their service class.
There are actually two tools you need to remove the connector. There is a LEMO plier and a LEMO tool.
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