Medical Equipment Doctor CEO and Founder Albert Negron recently shared more information about the company he started after a decade of experience in the medical device industry gave him a huge passion for making connections in health care. That passion gave him the drive to make a massive impact. How could he do that? By starting up his own company!
“We know a sturdy foundation is key when it comes to building a business. We value strong relationships, and we bring a vast knowledge of industry experience to the table. Throw in a customer-centric approach, and voila – everything else just falls into place,” Negron says.
Q: What does your company do?
Albert: In a nutshell, we buy, sell, rent and service a wide range of medical devices. We specialize in patient monitoring devices, infusion pumps, surgical and imaging equipment, and so much more!
At our core, our company is dedicated to offering high-quality refurbished equipment that allows our customers to cut costs without ever having to sacrifice patient safety, which we believe should always be the highest priority. As a bonus, we sell new patient cables to make life even more convenient for our customers.
Q: Why do you think customers should choose you over the competition?
Albert: Being a small company gives us some awesome advantages – we can be more flexible and really take care of each of our customers on an individual basis. We pride ourselves on making sure each customer feels heard. We make a point to understand their unique equipment needs and we can usually accommodate their needs right away.
We believe in transparency in our pricing, too. Our customers only ever pay for what they need. Who doesn’t love knowing exactly what they’re getting into when doing business?
Q: What’s the biggest challenge your company faced last year, and how did you overcome it?
Albert: We grew a ton! Which was exciting, of course. But we also found it challenging to meet an increasing demand during the pandemic when hospital occupancy was at record highs across the country.
We were fortunate to have relationships that run deep in our industry that helped us pull through. Even when we worried about resources growing scarce, our incredible network of suppliers helped us obtain life-saving equipment when our customers needed us most.
Q: What’s something your company offers right now that you’re the most excited about?
Albert: The fact that we can offer service and sales of Alaris pumps has us pretty thrilled! With the recent OEM recalls and continued demand for pumps, we’re so glad we can support hospitals around the country with refurbished Alaris pumps as well as servicing their existing pumps.
Q: What is on the horizon for your company? How will it evolve in the coming years?
Albert: We’re excited to continue expanding our inventory and offerings thanks to our rapid growth over the past few years. We also can’t wait to hire more experienced professionals who can support our growth and allow us to continue meeting the needs of our ever-growing customer base.
Q: Can you think of a time that you “saved the day” for a customer?
Albert: We’ve honestly lost count of the number of times we’ve “saved the day” for a customer! When customers are in a pinch, they rely on us to put out the fire time and time again.
Why do they call on us? Because we have an extensive inventory of equipment, resources and flexibility that they can always rely on. Of course, we don’t prefer to operate as if our “hair is on fire.” But we’ll always do our best to go the extra mile to meet the needs of our customers.
Q: What’s your company’s facility like?
Albert: We have a new, bigger facility that’s fantastic because it gives us space to expand our service capabilities and increase how much inventory we have on hand for our customers. Each department is closely connected, which facilitates a smooth order experience from start to finish. I love how well this company works as a team! It’s been excellent to see this new space foster an efficient workflow and ease of communication throughout the company.
Q: Do you have any recent changes to your company, inventory or services?
Albert: Thanks to the huge surge of growth over the past year, our company has tripled our staff, bought our own building with a large warehouse to meet growing demand and invested in a state-of-the-art ERP system that ensures a smooth experience for our ever-growing customer base from order to delivery.
We’re also excited for our ISO audit coming up in the first quarter of 2022. This is a huge milestone for us! And we think it’s the perfect way to show just how dedicated we are to meeting the highest of standards.
On top of all that, we’ve invested a great deal in inventory, testing equipment and hiring new technicians to meet the growing need for equipment service and sales. We expect our company to continue its rapid growth and we look forward to the future!
Q: Can you please tell me about your employees?
Albert: We have an enthusiastic, fresh and fun sales team. They are energetic, eager to learn and ready and able to serve our customers. Our technicians have 10-plus years of industry experience. They are innovative, solution-oriented and, above all, they’re dedicated to the highest quality of service.
Our operational support staff works together seamlessly to coordinate this business behind the scenes. Most of us wear a lot of hats here, and we do it proudly. The synergy with this team is beyond amazing.
Q: What is most important to you about the way you do business?
Albert: Here at Medical Equipment Doctor, we strive to be a key source for end-to-end solutions in buying, selling, renting and servicing medical equipment for your health care facility. And beyond simply providing these essential services, we hope to form real, meaningful relationships with our customers. We care about getting to know their unique needs so we can deliver above and beyond their expectations.
Q: Is there anything else you want TechNation readers to know about your company?
Albert: We want to highlight and promote our patient monitoring cables and accessories line. Over the years, we’ve listened to our customers, and we’ve constantly heard that buying accessories like SpO2, ECG and NIBP accessories is challenging for the hospital staff. There are so many different configurations, manufacturers, styles and part numbers – it can become overwhelming fast. As a solution, we’ve developed a comprehensive website to simplify this process. You can check it out at: cables.medicalequipdoc.com.
We also want to highlight our knowledgeable staff that is eager to assist you and ensure that you get exactly what you’re looking for.
For more information, visit cables.medicalequipdoc.com.