USOC Bio-Medical Services is a leader in the medical device industry determined to know its customers, provide high-quality services, build solid relationships and maintain vendor neutrality. As stated in its mission statement, the company’s core values are quality, integrity, innovation, accountability, collaboration and leadership.
USOC employs more than 100 people who provide biomedical equipment repair solutions to health care facilities, clinics and medical companies of all types and sizes. The company’s commitment to providing high-quality, cost-effective equipment and services is reflected in its ISO 9001:2008 and 13485:2016 certifications.
Located in Irvine, California, USOC has a proven approach designed to keep medical equipment running in peak condition at a guaranteed cost savings. The company is used as a reference by the market for patient monitoring equipment repair and for refurbished devices. Additionally, the USOC team strives to help biomeds who may not specialize in specific types of equipment when faced with the daunting task of maintaining patient monitoring devices and every type of hospital equipment. The company partners with the BMET community and is present at biomed tradeshows throughout the United States.
For more about USOC, we asked them to share their insider knowledge about the company’s recent acquisition by CSAT Holdings LLC as well as its services, goals and customer service.
USOC: USOC was founded in 2010 and provides patient monitoring device repair services, equipment and parts sales, onsite technician services, and rental solutions for hospitals, clinics and medical equipment management companies. USOC specializes in patient monitors, modules, telemetry, CO2 modules, infusion pumps and an array of other modalities.
One of the keys to USOC’s success lies in our commitment to understanding not just the equipment, but each customer’s unique situation, level of expertise, and needs. The company has achieved success by understanding the pressures that today’s health care professionals face. Our innovative practices and expert engineers have allowed us to reduce the price of patient monitoring services without sacrificing quality.
USOC: Our edge is our value proposition, especially when compared to the competition. We are more than a repair facility for our biomeds. We are a trusted partner to our biomeds. We create bonds with the biomeds and support them. We are a biomed shop as well as 24/7 technical support. Most importantly, we understand more than anyone else the biomed’s needs.
We have leveraged our experiences to create a unique repair facility that meets the quality standards and turn times of each valued customer. Our quality is why we have the confidence to offer a 12-month end-to-end warranty for most repairs. We facilitate our biomeds’ daily tasks through our updated customer portal (USOC e-link) that is used not only for repairs but also provides support and guidance. We also have an emergency kit for our biomeds. The emergency kit consists of the most popular items that break down. It can be used as an exchange program when devices break down.
USOC: USOC provides biomedical equipment repair solutions to health care facilities, clinics and medical companies in the USA, Canada and beyond.
Here is how it works: The hospital calls for troubleshooting and, if necessary, sends equipment to us. We test, diagnose and repair it at our facility and then send it back to them. We offer a warranty that allows the biomed shop to send the equipment back free of charge if there is ever a problem. We also offer troubleshooting over the phone. If the equipment needs to be sent in for repair, USOC Bio-Medical Services will program a loaner based on the hospital’s data and expedite shipping to the facility.
USOC: USOC is always looking to expand across equipment types and geographies in order to serve our customers better. CSAT has core expertise in engineering and logistics and will greatly enhance our value proposition. We are extremely excited for this new chapter of USOC.
USOC: Our customers can expect the same customer service and quality equipment repair solutions that we have always provided. Overall, this partnership will benefit our customers’ needs. In the near future, we will be able to offer a wider array of services, new repair depots and faster shipping services to help customers have less downtime in their facilities.
USOC: Our employees are what make USOC great. Their dedication, determination and passion for each of their jobs is unmatched. Everyone at USOC works as a team for one common goal – the customer. They understand that each person’s job is unique and doesn’t work without each other. We are a team that respects each other.
USOC: Our vision is empowering better patient health with technical insights. Our three goals are to promote a healthier world, build value and create an inspiring workplace. Our five-point strategy to achieve our goals is to grow through innovation, drive operational excellence, simplify the organization, focus on technical information services, and deliver great products and services. An important part of the USOC Bio-Medical Services environment is our behaviors, which are customer-focused, performance-oriented, united as one team, transparent and agile. The core values at USOC Bio-Medical Services are quality, integrity, innovation, accountability, collaboration and leadership.
USOC: USOC has always been and will continue to be customer driven. We are always looking for their feedback, as it’s their suggestions that we take to heart for our continued improvement. We are definitely looking forward to what the future holds and the new exciting opportunities we have created.
For more information, visit www.usocmedical.com.
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