Sponsored by United Infusion
United Infusion was founded in 2014 just outside of Chicago in Mt. Prospect, Illinois. Shortly after its founding, the company relocated its headquarters to the Raleigh, North Carolina area.
The headquarters is located at 1907 Keller Andrews Road in Sanford, North Carolina. It is conveniently located between Raleigh and Pinehurst. United Infusion’s warehouse is filled with thousands of pumps located on the east end building. The biomed department is in the middle of the facility.
The company has grown over the years despite some challenges along the way.
“We have always been laser focused on infusion pumps, which has helped us weather all business storms,” United Infusion Marketing Coordinator Tia Bedenbaugh said.
Bedenbaugh provided additional information about United Infusion during a recent question-and-answer session.
Q: What are some advantages that United Infusion has over the competition?
A: We use our core values every day to improve the customer experience, which is trust, humble and serve. Our customer service is unique because we treat each customer as if it were their birthday every day.
Q: Can you explain United Infusion’s core competencies and unique selling points?
A: We listen carefully to learn what each customer is looking for and help them find the right solutions to meet their needs. We work with our clients to customize equipment and systems in ways that fit them.
Our Infusion pumps are very high quality. We send them out the door in pristine shape. We carry an extensive stock of well-known brand infusion pumps for sale, offering competitive market-rate pricing, long and short-term rentals.
We offer a flat rate on our repair services which includes preventative maintenance, calibration, battery testing and much more.
Q: What product or service that your company offers are you most excited about right now?
A: We have thousands of Alaris, Baxter, Hospira, Medfusion and B Braun infusion pumps ready for rental or purchase. Our part supply is stocked and prepared for quick turnaround repairs. We staff trained and certified technicians to solve equipment issues.
Q: What is on the horizon for your company? How will it evolve in the coming years?
A: New opportunities only come around once in a while, so we are always looking for new ones. We exhibit at trade shows and conferences to keep up with all new medical equipment and industry trends.
At United Infusion, we know if you don’t change you eventually die. We are here to listen and learn from the customer, so we can serve their needs. We focus on the details to ensure impeccable products and services.
The number one goal of our business is customer satisfaction.
Q: Please share some company success stories with our readers – one time that you “saved the day” for a customer.
A: Earlier this year, just before we closed for the night, one of our customers called for an expedited rental for that night. Our technicians worked hard to finish the job and a high-level employee drove two hours into the night to deliver the rental. These employees live the core value, which is to serve. The customer needed the equipment rental and we did our best to serve them.
Q: Can you tell me about your employees?
A: United Infusion is only successful because of our people. Our employees are the biggest asset we have and can offer to our customers. We hire and develop our employees by our three core values. Which are trust, humble and serve. We are only successful because of Philip, Lisa, Jason and Bob to name a few.
Q: What is most important to you about the way you do business?
A: Our vision is to become the number one resource for infusion pumps. We are honored to serve hospitals, nursing homes, home care agencies, surgery centers, testing labs, veterinary hospitals and practices, colleges, universities, and emergency medical centers.
We understand and support our customers’ commitment to improving patient outcomes and the important contributions they make to the quality of health care.
Q: Is there anything else you want readers to know about your company?
A: We strive to be the number one resource in the health care industry for the sales and service of infusion pumps. We promise to be there for them whenever they need us, providing the best possible solutions.
We focus on the details to ensure impeccable products and services. We are out to earn our customers’ trust by being unfailingly reliable, completely transparent and enjoyable to work with. United Infusion is a company that listens and cares.
Employees consider this their home away from home! We celebrate birthdays and anniversaries. We have two annual retreats where we enjoy team bonding. We take pride in our company culture and value one another.
For more information, visit UnitedInfusion.com.
